$50,495
Avg. Salary
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The average salary for a Mid-Career Customer Service Manager with Customer Relationship Management (CRM) skills in Minneapolis, Minnesota is $52,381 per year.

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Pay By Employer

$0$79K

$27,361

Food Lion
30 profiles
$32,630

$29,605

$53,329

$37,014

$43,976

Bank of The West
12 profiles
$44,025

$41,860

AT&T Inc.
12 profiles
$59,750

$44,000

About Minneapolis, Minnesota

Hennepin County, Minnesota
410,935
Male:
206,547 (50.3%)
Female:
204,388 (49.7%)
Minneapolis (/ˌmɪniˈæpəlɪs/) is the county seat of Hennepin County, and larger of the Twin Cities, the 16th-largest metropolitan area in the United States, containing about 3.5 million residents. As of 2015, Minneapolis is the largest city in the state of Minnesota and 46th-largest in the United States with a population of 410,939. Minneapolis and Saint Paul anchor the second-largest economic center in the Midwest, after Chicago. Minneapolis lies on both banks of the Mississippi River, just north of the river's confluence with the Minnesota River, and adjoins Saint Paul, the state's capital. The city is abundantly rich in water, with thirteen lakes, wetlands, the Mississippi River, creeks and waterfalls, many connected by parkways in the Chain of Lakes and the Grand Rounds National Scenic Byway. It was once the world's flour milling capital and a hub for timber. The city and surrounding region is the primary business center between Chicago and...
Minneapolis:
$54,571
Minnesota:
$63,488
$912
Minneapolis:
$227,500
Minnesota:
$200,000
4.3%

Customer Service Manager Job Listings

Key Stats for Customer Service Manager

Gender

Female
50 %
Male
50 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
5-9 years
75%
10-19 years
25%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
50 %
Male
50 %

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 86%
vision benefits
Vision: 71%
no benefits
None: 14%