The average hourly pay for a Customer Service Representative (CSR) with Inside Sales skills is $14.11.
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$10 - $20
$295 - $5,667
$103 - $4,848
$270 - $8,808
$21,247 - $47,468
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Job Description for Customer Service Representative (CSR)
A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives…Read more
Customer Service Representative (CSR) Tasks
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
- First point of customer contact for general inquiries like pricing, products, scheduling etc.
- Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
Popular Employer Salaries for Customer Service Representative (CSR)
The top respondents for the job title Customer Service Representative (CSR) are from the companies State Farm Insurance Company, Farmers Insurance Group and Kaman Industrial Technologies. Reported salaries are highest at Kaman Industrial Technologies where the average pay is $18.00. Other companies that offer high salaries for this role include TD Bank, N.A. and State Farm Insurance Company, earning around $14.75 and $13.26, respectively. U-Haul International, Inc. pays the lowest at around $10.25. Lowe's Companies, Inc and Allstate also pay on the lower end of the scale, paying $12.61 and $13.00, respectively.
Customer Service Representative (CSR) Job Listings
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Popular Skills for Customer Service Representative (CSR)
Avg. Hourly Rate
Skills in Problem Solving and Data Entry are correlated to pay that is above average. Skills that pay less than market rate include Call Center Operations, Customer Relations and Customer Service.
Pay by Experience Level for Customer Service Representative (CSR)
An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $11.93 based on 31 salaries. An early career Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of $13.14 based on 432 salaries. A mid-career Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of $14.27 based on 262 salaries. An experienced Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of $15.20 based on 388 salaries. In their late career (20 years and higher), employees earn an average total compensation of $16.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Representative (CSR) in their job title in Minneapolis, Minnesota earn an average of 34.7% more than the national average. These job titles also find higher than average salaries in New York, New York (11.2% more) and Cleveland, Ohio (7.7% more). The lowest salaries can be found in Indianapolis, Indiana (22.0% less), Chicago, Illinois (6.9% less) and Houston, Texas (4.2% less).
Years of Experience
This data is based on 1,336 survey responses.