Customer Service Representative (CSR) in Tyler, Texas Salary

How much does a Customer Service Representative (CSR) make in Tyler, TX? The average hourly rate for a Customer Service Representative (CSR) in Tyler is $14.25 per hour. This is 5% higher than the national average for a Customer Service Representative (CSR) which is $13.52 per hour. Wages for a Customer Service Representative (CSR) in Tyler range from $11.24 per hour to $16.31 per hour. Total Annual Pay, which includes hourly rate and overtime for a Customer Service Representative (CSR) in Tyler ranges from $22,667 to $48,936 annually. Job satisfaction is reported as 4 out of 5 stars. Women make up 75% of the Customer Service Representative (CSR) workforce in Tyler among those reporting. In Tyler, a Customer Service Representative (CSR) often enjoys medical benefits provided by their employer.

$11.24 - $16.31
$14
MEDIAN: $14.25
50%

Add this chart to your site: 640px    300px

Hourly Data $0$19
Hourly Rate $14.25
Overtime $19.36
Annual Data $0$48K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,667 - $48,936
  • Country: United States
  • Currency: USD
  • Updated: 8 Nov 2017
  • Individuals Reporting: 8

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2017 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Tyler, Texas

Smith County, Texas
103,705
Male:
50,422 (48.6%)
Female:
53,283 (51.4%)
Tyler is a city in and the county seat of Smith County, Texas, United States. This city had a population of 96,900 in 2010, according to the United States Census Bureau. Tyler's 2014 estimated population is 107,405. It is 100 miles (160 km) east-southeast of Dallas. Tyler is the principal city of the Tyler Metropolitan Statistical Area, with a population of 209,714 in 2010, and the regional center of the Tyler-Jacksonville combined statistical area, with a population of 260,559 in 2010. Tyler has the nickname "Rose Capital of the World". It gained this name due to the large quantity of roses processed through the area, along with hosting America's largest rose garden. In 1985, the international Adopt-a-Highway movement originated in Tyler when, after appeals by local Texas Department of Transportation officials, the local Civitan chapter adopted a two-mile (3-km) stretch of U.S. Highway 69. Tyler is also home to the Caldwell Zoo...
Tyler:
$43,222
Texas:
$55,653
$853
Tyler:
$151,300
Texas:
$152,000
2.5%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
1-4 years
25%
5-9 years
33%
10-19 years
25%
20 years or more
17%

Experience Affects Customer Service Representative (CSR) Salaries

National Average
$33,000

Mid-Career
▼14%

Entry-Level
▼34%

Skills That Affect Customer Service Representative (CSR) Salaries

National Average
$33,000

Phone Support
▼5%

Sales
▼5%

Customer Service
▼7%

Call Center
▼21%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

1-4 years
25%
5-9 years
33%
10-19 years
25%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 50%
vision benefits
Vision: 40%
no benefits
None: 30%