Mid-Career Customer Service Specialist Salary

Median pay for Mid-Career Customer Service Specialists lies in the neighborhood of $15.00 per hour. Including potential for bonuses and profit sharing, each hitting highs of $5K, total cash payment to Mid-Career Customer Service Specialists can bottom out at $23K or peak near $50K. The company is the biggest factor affecting pay for this group, followed by geography. The majority of Mid-Career Customer Service Specialists claim high levels of job satisfaction. While roughly a fifth report receiving no health benefits, a strong majority do receive medical coverage, and more than half have dental, as well. Female Mid-Career Customer Service Specialists make up most of the survey respondents at 76 percent. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$29,330 - $57,596
$29K
$41K
$58K
MEDIAN: $40,542
10%
50%
90%

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$10.63 - $20.22
$11
$15
$20
MEDIAN: $15.10
10%
50%
90%

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$0$57K
Salary $29,330 - $57,596
Bonus $397.32 - $5,049
Profit Sharing $116.35 - $3,091
Commission $493.16 - $14,848
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,927 - $50,651
  • Country: United States
  • Currency: USD
  • Updated: 22 Sep 2017
  • Individuals Reporting: 402
Hourly Data $0$32
Hourly Rate $10.63 - $20.22
Hourly Tips $0.91
Overtime $16.46 - $32.22
Annual Data $0$50K
Bonus $397.32 - $5,049
Commission $493.16 - $14,848
Profit Sharing $116.35 - $3,091
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,927 - $50,651
  • Country: United States
  • Currency: USD
  • Updated: 22 Sep 2017
  • Individuals Reporting: 893

Find Out Exactly What You Should Be Paid

United States (change)

Customer Service Specialist Job Listings

Popular Employer Salaries for Customer Service Specialist


Well-known firms with a reputation for hiring numerous Mid-Career Customer Service Specialists include Bank of America Corp. (BOFA), The Home Depot Inc., Verizon Wireless, J.P. Morgan Chase & Co. (JPMCC), and JCPenney. Although Verizon Wireless heads up the field in terms of compensation, offering the highest median salary at $39K, pay at this particular employer still varies considerably, running the full spectrum from $23K to $57K. Bank of America Corp. (BOFA), Comcast Cable, Inc., and J.P. Morgan Chase & Co. (JPMCC) are a few other companies that offer generous salaries, with Mid-Career Customer Service Specialists earning around $37K, $34K, or $32K at each firm, respectively.

Best Buy, The Home Depot Inc., and J.P. Morgan Chase & Co. (JPMCC) are a few other employers known for handing out relatively lightweight salaries ($22K, $25K, and $32K respectively).

Pay Difference by Location

National Average: $34,439

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 19 percent, Mid-Career Customer Service Specialists in Seattle receive some of the highest pay in the country. Mid-Career Customer Service Specialists can also look forward to large paychecks in cities like Minneapolis (+17 percent), Chicago (+12 percent), San Diego (+12 percent), and Phoenix (+11 percent). San Antonio is home to the smallest salaries in the field, lagging the national average by 15 percent. Employers also pay below the national average in Orlando (15 percent lower) and Atlanta (13 percent lower).

Key Stats for Customer Service Specialist

Gender

Female
76 %
Male
24 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 262 votes.
5-9 years
70%
10-19 years
30%
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Location:
Years in Fields/Career:
United States (change)

Skills That Affect Customer Service Specialist Salaries


Microsoft Office
▲3%

Software Knowledge
▲3%

Microsoft Excel
▲1%


Product Support
▼0%

Data Processing
▼0%

National Average
$34,000

Customer Service
▼1%

Call center operations
▼1%

Microsoft Word
▼2%

Phone Support
▼3%

Call Center
▼5%

Data Entry
▼5%

Office Administration
▼5%

Sales
▼11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 262 votes.

Gender

Female
76 %
Male
24 %

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 69%
vision benefits
Vision: 61%
no benefits
None: 20%
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