Customer Service Specialist in Austin, Texas Salary

The average rate for a Customer Service Specialist in Austin, Texas is $14.25 per hour. The highest paying skills associated with this job are Customer Relationship Management (CRM) and Customer Relations. People in this job generally don't have more than 20 years' experience. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

$26,464 - $54,808
$26K
$36K
$55K
MEDIAN: $36,438
10%
50%
90%

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$9.99 - $19.26
$10
$14
$19
MEDIAN: $14.46
10%
50%
90%

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$0$54K
Salary $26,464 - $54,808
Bonus $1,150
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,760 - $50,152
  • Country: United States
  • Currency: USD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 22
Hourly Data $0$26
Hourly Rate $9.99 - $19.26
Overtime $19.75
Annual Data $0$50K
Bonus $1,150
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,760 - $50,152
  • Country: United States
  • Currency: USD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 27

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About Austin, Texas

Travis County, Texas
931,840
Male:
475,718 (51.1%)
Female:
456,122 (48.9%)
Austin (/ˈɒstᵻn, ˈɔː-/) is the capital of the U.S. state of Texas and the seat of Travis County. It is the 11th-most populated city in the U.S and the 4th-most populated in Texas. It is the fastest growing of the 50 largest US cities and the second largest state capital city in the United States after Phoenix, Arizona. As of June 1, 2016, Austin had a population of 931,830 (U.S. Census Bureau estimate). Located in Central Texas in the foothills of Texas Hill Country, the city is home to numerous lakes, rivers, and waterways including Lady Bird Lake, Barton Springs, McKinney Falls, the Colorado River, Lake Travis, and Lake Walter E. Long. It is the cultural and economic center of the Austin–Round Rock metropolitan area, which had an estimated population of 2,010,860 as of June 1, 2016. In the 1830s, pioneers began to settle the area in central Austin along the Colorado...
Austin:
$62,250
Texas:
$55,653
$1,139
Austin:
$282,700
Texas:
$152,000
3.1%

Customer Service Specialist Job Listings

Key Stats for Customer Service Specialist

Gender

Female
66 %
Male
34 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
Less than 1 year
4%
1-4 years
49%
5-9 years
12%
10-19 years
27%
20 years or more
8%

Experience Affects Customer Service Specialist Salaries

National Average
$32,000

Experienced
▼1%

▼6%

Mid-Career
▼9%

Skills That Affect Customer Service Specialist Salaries

Customer Relationship Management (CRM)
▲39%

Customer Relations
▲19%

Call center operations
▲6%

Microsoft Office
▼0%

National Average
$32,000


Call Center
▼4%

Data Entry
▼12%

Microsoft Excel
▼12%

Phone Support
▼13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
4%
1-4 years
49%
5-9 years
12%
10-19 years
27%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 70%
vision benefits
Vision: 60%
no benefits
None: 8%