Customer Service Specialist in Houston, Texas Salary

How much does a Customer Service Specialist make in Houston, TX? In Houston, a Customer Service Specialist takes home approximately $14.33 per hour on average. This is 3% below the national average for a Customer Service Specialist which is $14.75 per hour. Wages for a Customer Service Specialist in Houston range from $9.97 per hour to $20.94 per hour. Total Annual Compensation, which includes hourly rate, bonus, and overtime for a Customer Service Specialist in Houston ranges from $22,209 to $57,373 annually. Among those reporting, there is an average job satisfaction rating of 4 out of 5 stars. In Houston, women make up the majority of the workforce (77 percent). Many report receiving medical, dental, and vision benefits from their employer.

$30,319 - $75,627
$30K
$37K
$76K
MEDIAN: $37,379
10%
50%
90%

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$9.97 - $20.94
$10
$14
$21
MEDIAN: $14.33
10%
50%
90%

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$0$75K
Salary $30,319 - $75,627
Bonus $1,700
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,209 - $57,373
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 23
Hourly Data $0$39
Hourly Rate $9.97 - $20.94
Overtime $14.09 - $39.73
Annual Data $0$57K
Bonus $1,700
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,209 - $57,373
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 35

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About Houston, Texas

Harris County, Texas
2,298,628
Male:
1,149,686 (50.0%)
Female:
1,148,942 (50.0%)
Houston (/ˈhjuːstən/ HYOO-stən) is the most populous city in Texas and the fourth-most populous city in the United States, located in Southeast Texas near the Gulf of Mexico. With a census-estimated 2014 population of 2.239 million within a land area of 599.6 square miles (1,553 km2), it also is the largest city in the Southern United States, as well as the seat of Harris County. It is the principal city of Houston–The Woodlands–Sugar Land, which is the fifth-most populated metropolitan area in the United States. Houston was founded on August 28, 1836, near the banks of Buffalo Bayou (now known as Allen's Landing) and incorporated as a city on June 5, 1837. The city was named after former General Sam Houston, who was president of the Republic of Texas and had commanded and won at the Battle of San Jacinto 25 miles (40 km) east of where the city was established. The burgeoning port and railroad...
Houston:
$48,064
Texas:
$55,653
$923
Houston:
$152,200
Texas:
$152,000
4.0%

Customer Service Specialist Job Listings

Pay by Experience Level for Customer Service Specialist

Pay by Experience for a Customer Service Specialist has a positive trend. An entry-level Customer Service Specialist with less than 5 years of experience can expect to earn an average total compensation of $27,000 based on 19 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $32,000 based on 24 salaries. An experienced Customer Service Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $40,000 based on 17 salaries. A Customer Service Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $43,000 based on 5 salaries.

Customer Service Specialist Reviews

Q: What is it like working in Houston?

Customer Service Specialist in Houston:
"Houston Job."
Pros: Working in Houston is a great opportunity, I love its diversity and there is plenty of things to do and see.
Cons: Traffic is horrible and the commute can be quite problematic. One almost has to leave home 2 hours to get to work in time due all the traffic caused by wrecks, etc.

Key Stats for Customer Service Specialist

Gender

Female
77 %
Male
23 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
1-4 years
28%
5-9 years
34%
10-19 years
24%
20 years or more
14%

Experience Affects Customer Service Specialist Salaries

Late-Career
▲23%

▲12%

National Average
$35,000

▼10%

▼23%

Skills That Affect Customer Service Specialist Salaries

Product Support
▲15%


Customer Relations
▲4%

Phone Support
▲1%

▼0%

National Average
$35,000

Microsoft Office
▼1%


Call center operations
▼3%

▼7%

Microsoft Word
▼9%

Computer Service
▼10%

Microsoft Excel
▼13%

Office Administration
▼15%

Sales
▼18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
77 %
Male
23 %

Years of Experience

1-4 years
28%
5-9 years
34%
10-19 years
24%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 59%
vision benefits
Vision: 63%
no benefits
None: 19%