The average salary for a Customer Service Specialist with Customer Relationship Management (CRM) skills in Atlanta, Georgia is $41,150.
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Job Description for Customer Service Specialist
Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within thei…Read more
Customer Service Specialist Tasks
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
Customer Service Specialist Job Listings
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Popular Skills for Customer Service Specialist
Call Center Operations
Skills in Data Entry and Phone Support are correlated to pay that is above average. Skills that pay less than market rate include Call Center Operations, Customer Relations and Customer Service.
Pay by Experience Level for Customer Service Specialist
An early career Customer Service Specialist with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $40,650 based on 6 salaries. A mid-career Customer Service Specialist with 5-9 years of experience earns an average total compensation of $36,000 based on 9 salaries. An experienced Customer Service Specialist with 10-19 years of experience earns an average total compensation of $44,219 based on 9 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Specialist in their job title in Houston, Texas earn an average of 40.9% more than the national average. These job titles also find higher than average salaries in Seattle, Washington (34.3% more) and San Diego, California (21.5% more).
Years of Experience
This data is based on 24 survey responses.
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