Customer Success Manager in San Diego, California Salary
How much does a Customer Success Manager make in San Diego, CA? In San Diego, a Customer Success Manager earns around $57,862 per year on average. This is 13% lower than the national average for a Customer Success Manager which is $65,125 per year. Salaries for a Customer Success Manager in San Diego range from $43,119 per year to $101,040 per year. Total Annual Pay, which includes salary, bonus, and overtime for a Customer Success Manager in San Diego ranges from $44,814 to $112,441 annually. Job satisfaction is reported as 4 out of 5 stars. In San Diego, women make up the majority of the workforce (82 percent). In San Diego, a Customer Success Manager often enjoys medical, dental, and vision benefits provided by their employer.
|Salary||$43,119 - $101,040|
|Bonus||$2,061 - $15,205|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$44,814 - $112,441|
Job Description for Customer Success Manager
Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team.Read More...
Customer success managers serve as liaisons between a company's upper management and customers, and as the first line of defense whenever potential problems arise. They are expected to be proactive as well as reactive to handle customers' concerns and find new ways to prevent these problems from occurring in the future.
Prior customer service experience is essential for this position, and most employers prefer those who have leadership qualities and at least three years of direct customer service experience. Familiarity with computers and business software is generally required, such as Office software (Microsoft Word) and business software (Salesforce).
Customer success managers work in an office environment during regular weekly business hours. The working environment is usually business-casual, which can vary depending on the employer, and the position is generally considered to be low- or mid-level management. (Copyright 2017 PayScale.com)
Customer Success Manager Tasks
- Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
- Review and assess customers' progress and offer recommendations based on results.
- Ensure highest customer satisfaction and return on investment while enhancing customer experience.
- Define business objectives for the customer and develop a strategic direction for success.
Customer Success Manager Job Listings
Key Stats for Customer Success Manager
Rated 4 out of 5
based on 8 votes.