Customer Success Manager in Atlanta, Georgia Salary

How much does a Customer Success Manager make in Atlanta, GA? In Atlanta, a Customer Success Manager takes home an average of $63,160 annually. This is 3% below the national average for a Customer Success Manager which is $65,125 per year. Salaries for a Customer Success Manager in Atlanta range from $41,116 annually to $120,000 per year. Total Annual Compensation, which includes salary, bonus, commission, and overtime for a Customer Success Manager in Atlanta ranges from $41,217 to $143,813 annually. Job satisfaction is reported as 4 out of 5 stars. Men make up a majority of the Customer Success Manager workforce in Atlanta among those reporting — 62 percent to be exact. In Atlanta, a Customer Success Manager often enjoys medical, dental, and vision benefits provided by their employer.

$41,116 - $120,000
$41K
$63K
$120K
MEDIAN: $63,160
10%
50%
90%

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$0$143K
Salary $41,116 - $120,000
Bonus $4,790 - $29,696
Commission $25,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$41,217 - $143,813
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 39

Job Description for Customer Success Manager

Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team.

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Customer Success Manager Tasks

  • Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
  • Review and assess customers' progress and offer recommendations based on results.
  • Ensure highest customer satisfaction and return on investment while enhancing customer experience.
  • Define business objectives for the customer and develop a strategic direction for success.

About Atlanta, Georgia

Fulton County, Georgia
463,875
Male:
223,960 (48.3%)
Female:
239,915 (51.7%)
Atlanta is the capital of and the most populous city in the U.S. state of Georgia, with an estimated 2015 population of 463,878. Atlanta is the cultural and economic center of the Atlanta metropolitan area, home to 5,522,942 people and the ninth largest metropolitan area in the United States. Atlanta is the county seat of Fulton County, and a small portion of the city extends eastward into DeKalb County. Atlanta was established in 1837 at the intersection of two railroad lines, and the city rose from the ashes of the American Civil War to become a national center of commerce. In the decades following the Civil Rights Movement, during which the city earned a reputation as "too busy to hate" for the relatively progressive views of some of its citizens and leaders compared to other cities in the Deep South Atlanta attained international prominence. Atlanta is the primary transportation hub of...
Atlanta:
$50,210
Georgia:
$51,244
$981
Atlanta:
$241,200
Georgia:
$159,300
4.8%

Customer Success Manager Job Listings

Key Stats for Customer Success Manager

Gender

Female
38 %
Male
62 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
1-4 years
53%
5-9 years
23%
10-19 years
20%
20 years or more
5%

Experience Affects Customer Success Manager Salaries

Mid-Career
▲4%

National Average
$69,000

▼22%

Skills That Affect Customer Success Manager Salaries

National Average
$69,000

Software as a Service (SaaS)
▼4%

Client Interaction
▼7%

Project Management
▼17%

Account Management
▼19%

Customer Service
▼20%

Customer Relationship Management (CRM)
▼21%

Customer Relations
▼26%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Gender

Female
38 %
Male
62 %

Years of Experience

1-4 years
53%
5-9 years
23%
10-19 years
20%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 80%
vision benefits
Vision: 77%
no benefits
None: 9%