Customer Success Manager in Boston, Massachusetts Salary

How much does a Customer Success Manager make in Boston, MA? In Boston, a Customer Success Manager takes home an average of $65,502 annually. This is 1% higher than the national average for a Customer Success Manager which is $65,125 annually. Salaries for a Customer Success Manager in Boston range from $45,001 per year to $103,668 annually. Total Annual Compensation, which includes salary, bonus, commission, profit sharing, and overtime for a Customer Success Manager in Boston ranges from $47,839 to $125,498 annually. Job satisfaction is reported as 5 out of 5 stars. Among those reporting, there is a fairly even distribution of men (55%) and woman (45%) filling this role in Boston. In Boston, a Customer Success Manager often enjoys medical, dental, and vision benefits provided by their employer.

$45,001 - $103,668
$45K
$66K
$100K
MEDIAN: $65,502
10%
50%
90%

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$0$125K
Salary $45,001 - $103,668
Bonus $2,013 - $29,900
Profit Sharing $5,000
Commission $1,163 - $30,639
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$47,839 - $125,498
  • Country: United States
  • Currency: USD
  • Updated: 22 Nov 2017
  • Individuals Reporting: 131

Job Description for Customer Success Manager

Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team.

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Customer Success Manager Tasks

  • Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
  • Review and assess customers' progress and offer recommendations based on results.
  • Ensure highest customer satisfaction and return on investment while enhancing customer experience.
  • Define business objectives for the customer and develop a strategic direction for success.

About Boston, Massachusetts

Suffolk County, Massachusetts
669,469
Male:
322,149 (48.1%)
Female:
347,320 (51.9%)
Boston (pronounced /ˈbɒstən/ BOSS-tən) is the capital and most populous city of the Commonwealth of Massachusetts in the United States. Boston is also the seat of Suffolk County, although the county government was disbanded on July 1, 1999. The city proper covers 48 square miles (124 km2) with an estimated population of 667,137 in 2015, making it the largest city in New England and the 23rd most populous city in the United States. The city is the economic and cultural anchor of a substantially larger metropolitan area called Greater Boston, home to 4.7 million people and the tenth-largest metropolitan statistical area in the country. Greater Boston as a commuting region is home to 8.1 million people, making it the sixth-largest combined statistical area in the United States. One of the oldest cities in the United States, Boston was founded on the Shawmut Peninsula in 1630 by Puritan settlers from England. It was the scene...
Boston:
$58,263
Massachusetts:
$70,628
$1,423
Boston:
$453,000
Massachusetts:
$352,100
4.6%

Customer Success Manager Job Listings

Key Stats for Customer Success Manager

Gender

Female
45 %
Male
55 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 15 votes.
Less than 1 year
4%
1-4 years
53%
5-9 years
27%
10-19 years
12%
20 years or more
4%

Experience Affects Customer Success Manager Salaries

Experienced
▲105%

▲15%

National Average
$70,000

▼5%

Skills That Affect Customer Success Manager Salaries

Sales
▲25%



Project Management
▲11%




National Average
$70,000


People Management
▼4%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 15 votes.

Gender

Female
45 %
Male
55 %

Years of Experience

Less than 1 year
4%
1-4 years
53%
5-9 years
27%
10-19 years
12%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 93%
dental benefits
Dental: 82%
vision benefits
Vision: 63%
no benefits
None: 7%