The average hourly pay for a Customer Support Engineer at NCR Corp is $20.59.
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$17 - $26
$36,978 - $61,195
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Job Description for Customer Support Engineer
Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients. The customer support engineer documents calls from clients and provides troubleshooting help to find the problem and isolate it. They then must find the resolution and ensure the cli…Read more
Customer Support Engineer Tasks
- Directly troubleshoot and solve technical issues with customers.
- Document customer needs, problems, interventions and interactions, informing clients as changes occur.
- Use debugging tools, simulations, and scripts to isolate and fix problems.
- Guide and assist with installations and technical training, including documentation.
Popular Employer Salaries for Customer Support Engineer
The top respondents for the job title Customer Support Engineer are from the companies Cisco Systems Inc, ASML Lithography and Applied Materials Inc. Reported salaries are highest at Kla-Tencor Corporation where the average pay is $36.94. Other companies that offer high salaries for this role include Cisco Systems Inc, earning around $32.53. Sound pays the lowest at around $21.25. Applied Materials Inc also pays on the lower end of the scale, paying $29.66.
Customer Support Engineer Job Listings
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Popular Skills for Customer Support Engineer
Avg. Hourly Rate
Skills in Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Customer Service, Computer Hardware Technician and Troubleshooting.
Pay by Experience Level for Customer Support Engineer
An early career Customer Support Engineer with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $20.45 based on 14 salaries. A mid-career Customer Support Engineer with 5-9 years of experience earns an average total compensation of $20.99 based on 7 salaries.
Years of Experience
This data is based on 21 survey responses.
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