The average salary for a Customer Support Engineer at Actuate Corporation is $53,246.
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Job Description for Customer Support Engineer
Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients. The customer support engineer documents calls from clients and provides troubleshooting help to find the problem and isolate it. They then must find the resolution and ensure the cli…Read more
Customer Support Engineer Tasks
- Directly troubleshoot and solve technical issues with customers.
- Document customer needs, problems, interventions and interactions, informing clients as changes occur.
- Use debugging tools, simulations, and scripts to isolate and fix problems.
- Guide and assist with installations and technical training, including documentation.
Popular Employer Salaries for Customer Support Engineer
The top respondents for the job title Customer Support Engineer are from the companies Cisco Systems Inc, NCR Corp and ASML Lithography. Reported salaries are highest at Pratt and Whitney where the average pay is $81,000. Other companies that offer high salaries for this role include Osisoft, Inc. and Cisco Systems Inc, earning around $76,275 and $67,892, respectively. NCR Corp pays the lowest at around $45,009. Axium, Inc. and ASML Lithography also pay on the lower end of the scale, paying $67,321 and $67,563, respectively.
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