Desktop Support Specialist Salary

Earnings for Desktop Support Specialists in the United States come in at around $48K per year on average. Cash earnings for Desktop Support Specialists — including $6K in bonuses and $10K in profit sharing proceeds near the top of the pay scale — generally stretch from $34K to $65K depending on individual performance. Geographic location and tenure each impact pay for this group, with the former having the largest influence. Job satisfaction for Desktop Support Specialists is high. A fair number report receiving medical coverage from their employers and a strong majority collect dental insurance. This report is based on responses to the PayScale salary survey.

$34,652 - $68,930
$35K
$48K
$69K
MEDIAN: $48,220
10%
50%
90%

Add this chart to your site: 640px    300px

$15.33 - $29.15
$15
$21
$29
MEDIAN: $21.03
10%
50%
90%

Add this chart to your site: 640px    300px

$0$68K
Salary $34,652 - $68,930
Bonus $201.34 - $6,082
Profit Sharing $-0.50 - $10,067
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,694 - $66,521
  • Country: United States
  • Currency: USD
  • Updated: 4 Nov 2017
  • Individuals Reporting: 414
Hourly Data $0$45
Hourly Rate $15.33 - $29.15
Overtime $21.89 - $45.03
Annual Data $0$66K
Bonus $201.34 - $6,082
Profit Sharing $-0.50 - $10,067
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,694 - $66,521
  • Country: United States
  • Currency: USD
  • Updated: 4 Nov 2017
  • Individuals Reporting: 367

Job Description for Desktop Support Specialist

Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption. These professionals generally work in an office environment with other specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.

Read More...

Desktop Support Specialist Tasks

  • Create and maintain a variety of computer images for Windows and Mac OS systems.
  • Evaluate new product versions and recommend upgrade schedules.
  • Work with vendors to troubleshoot and resolve issues.
  • Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
  • Install and configure desktop computer hardware, software and peripherals using standard procedures.

Common Career Paths for Desktop Support Specialist


Add this chart to your site:   640px 640px    300px 300px


Though not the most common occurrence, Desktop Support Specialists sometimes become Information Technology Managers, where the average income is $78K per year. Career advancement for the typical Desktop Support Specialist often leads to becoming a Systems Administrator or a Desktop Support Engineer; median salaries in these positions are $9K higher and $6K higher, respectively.

Desktop Support Specialist Job Listings

Popular Skills for Desktop Support Specialist


Survey respondents exploit a significant toolbox of skills in their work. Most notably, facility with System Administration, Desktop Specialist, and Windows PowerShell are correlated to pay that is significantly above average, leading to increases of 29 percent, 20 percent, and 18 percent, respectively. Skills that seem to negatively impact pay include Help Desk / Desktop Support and Troubleshooting. The majority of those who know Help Desk / Desktop Support also know Microsoft Active Directory and Troubleshooting. Most people familiar with Computer Hardware Technician also know Troubleshooting and Microsoft Active Directory.

Pay by Experience Level for Desktop Support Specialist

Pay by Experience for a Desktop Support Specialist has a positive trend. An entry-level Desktop Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $42,000 based on 372 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Desktop Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $49,000 based on 259 salaries. An experienced Desktop Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $53,000 based on 233 salaries. A Desktop Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $53,000 based on 48 salaries.

Pay Difference by Location

National Average: $46,941

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Desktop Support Specialists, Arlington offers exceptional salaries, 37 percent above the national average. Desktop Support Specialists will also find cushy salaries in San Francisco (+32 percent), Atlanta (+29 percent), Seattle (+13 percent), and Denver (+7 percent). With compensation 14 percent below the national average, Dallas is not known for hefty paychecks and actually represents the lowest-paying market. A couple other locations with smaller-than-average paychecks include Austin (12 percent lower) and Charlotte (9 percent lower).

Related Job Salaries

Key Stats for Desktop Support Specialist

Gender

Female
11 %
Male
89 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 155 votes.
Less than 1 year
3%
1-4 years
36%
5-9 years
28%
10-19 years
26%
20 years or more
7%

Experience Affects Desktop Support Specialist Salaries

▲13%

▲12%

▲4%

National Average
$47,000

▼11%

Skills That Affect Desktop Support Specialist Salaries

System Administration
▲28%

Desktop Specialist
▲19%

Windows PowerShell
▲17%

Windows Support
▲6%

Network Management / Administration
▲4%





National Average
$47,000

Microsoft Exchange
▼2%

Information Technology (IT) Support
▼2%





Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 155 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

Less than 1 year
3%
1-4 years
36%
5-9 years
28%
10-19 years
26%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 73%
vision benefits
Vision: 64%
no benefits
None: 19%