The average salary for a Desktop Support Specialist is $49,060.
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Job Description for Desktop Support Specialist
Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems a…Read more
Desktop Support Specialist Tasks
- Create and maintain a variety of computer images for Windows and Mac OS systems.
- Evaluate new product versions and recommend upgrade schedules.
- Work with vendors to troubleshoot and resolve issues.
- Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
- Install and configure desktop computer hardware, software and peripherals using standard procedures.
Job Satisfaction for Desktop Support Specialist
Popular Employer Salaries for Desktop Support Specialist
The top respondents for the job title Desktop Support Specialist are from the companies International Business Machines (IBM) Corp., SomaLogic and University of Texas (UT) - Austin. Reported salaries are highest at SomaLogic where the average pay is $52,495. Other companies that offer high salaries for this role include International Business Machines (IBM) Corp., earning around $52,431. University of Texas (UT) - Austin pays the lowest at around $40,539. University of Michigan (U-M) also pays on the lower end of the scale, paying $42,737.
Desktop Support Specialist Job Listings
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Popular Skills for Desktop Support Specialist
Computer Hardware Technician
Microsoft Active Directory
Help Desk / Desktop Support
Skills in Help Desk / Desktop Support (Tier 2) and Microsoft Active Directory are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support, Troubleshooting and Computer Hardware Technician.
Pay by Experience Level for Desktop Support Specialist
An entry-level Desktop Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $42,663 based on 33 salaries. An early career Desktop Support Specialist with 1-4 years of experience earns an average total compensation of $44,735 based on 484 salaries. A mid-career Desktop Support Specialist with 5-9 years of experience earns an average total compensation of $50,827 based on 359 salaries. An experienced Desktop Support Specialist with 10-19 years of experience earns an average total compensation of $54,598 based on 343 salaries. In their late career (20 years and higher), employees earn an average total compensation of $57,679.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Desktop Support Specialist in their job title in New York, New York earn an average of 9.7% more than the national average. These job titles also find higher than average salaries in Houston, Texas (9.5% more) and Chicago, Illinois (5.4% more). The lowest salaries can be found in Austin, Texas (10.4% less) and Dallas, Texas (10.4% less).
Years of Experience
This data is based on 1,312 survey responses.
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