Average Desktop Support Specialist Salary

Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption. These professionals generally work in an office environment with other specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.

Desktop support specialists must work well with other specialists, including with sharing company resources. They need to work effectively on their own as well and be detail oriented. They must be able to multitask and work under deadlines to complete support tickets. They should have excellent interpersonal skills, with the ability to communicate technical problems and instructions to end users in terms that are easy to understand.

A bachelor's degree in information technology or a related field is necessary for this position. Additional industry certifications and customer oriented working experience may be preferred. They should have advanced knowledge of different operating systems and network solutions. (Copyright 2018 PayScale.com)

Desktop Support Specialist Tasks

• Create and maintain a variety of computer images for Windows and Mac OS systems.
• Evaluate new product versions and recommend upgrade schedules.
• Work with vendors to troubleshoot and resolve issues.
• Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
• Install and configure desktop computer hardware, software and peripherals using standard procedures.

Home to some of the best pay for Desktop Support Specialists, Arlington offers exceptional salaries, 37 percent above the national average. Desktop Support Specialists will also find cushy salaries in San Francisco (+32 percent), Atlanta (+29 percent), Seattle (+13 percent), and Denver (+7 percent). With compensation 14 percent below the national average, Dallas is not known for hefty paychecks and actually represents the lowest-paying market. A couple other locations with smaller-than-average paychecks include Austin (12 percent lower) and Charlotte (9 percent lower).