$48,770
Avg. Salary
$21.16
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$1,486

Profit Sharing

$3,097

The average pay for a Desktop Support Specialist is $21.16 per hour.

The average pay for a Desktop Support Specialist is $48,770 per year.

$15
10%
$21
50%
$30
90%
MEDIAN $21
$36k
10%
$49k
50%
$66k
90%
MEDIAN $48,770
$35,610 - $66,428
$36K
$49K
$66K
MEDIAN: $48,770
10%
50%
90%

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$15.24 - $29.72
$15
$21
$30
MEDIAN: $21.16
10%
50%
90%

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$0$66K
Salary $35,610 - $66,428
Bonus $125 - $5,398
Profit Sharing $300 - $9,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,265 - $65,929
  • Country: United States
  • Currency: USD
  • Updated: 21 Oct 2018
  • Individuals Reporting: 736
Hourly Data $0$44
Hourly Rate $15.24 - $29.72
Overtime $21.99 - $44.56
Annual Data $0$65K
Bonus $125 - $5,398
Profit Sharing $300 - $9,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,265 - $65,929
  • Country: United States
  • Currency: USD
  • Updated: 21 Oct 2018
  • Individuals Reporting: 673

Job Description for Desktop Support Specialist

Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption. These professionals generally work in an office environment with other specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.

Read More...

Desktop Support Specialist Tasks

  • Create and maintain a variety of computer images for Windows and Mac OS systems.
  • Evaluate new product versions and recommend upgrade schedules.
  • Work with vendors to troubleshoot and resolve issues.
  • Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
  • Install and configure desktop computer hardware, software and peripherals using standard procedures.

Common Career Paths for Desktop Support Specialist


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Though not the most common occurrence, Desktop Support Specialists sometimes become Information Technology Managers, where the average income is $78K per year. Career advancement for the typical Desktop Support Specialist often leads to becoming a Systems Administrator or a Desktop Support Engineer; median salaries in these positions are $9K higher and $6K higher, respectively.

Desktop Support Specialist Job Listings

Popular Skills for Desktop Support Specialist


Survey respondents exploit a significant toolbox of skills in their work. Most notably, facility with System Administration, Desktop Specialist, and Windows PowerShell are correlated to pay that is significantly above average, leading to increases of 29 percent, 20 percent, and 18 percent, respectively. Skills that seem to negatively impact pay include Help Desk / Desktop Support and Troubleshooting. The majority of those who know Help Desk / Desktop Support also know Microsoft Active Directory and Troubleshooting. Most people familiar with Computer Hardware Technician also know Troubleshooting and Microsoft Active Directory.

Pay by Experience Level for Desktop Support Specialist

Pay by Experience for a Desktop Support Specialist has a positive trend. An entry-level Desktop Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $42,000 based on 372 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Desktop Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $49,000 based on 259 salaries. An experienced Desktop Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $53,000 based on 233 salaries. A Desktop Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $53,000 based on 48 salaries.

Pay Difference by Location

National Average: $47,431

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Desktop Support Specialists, Arlington offers exceptional salaries, 37 percent above the national average. Desktop Support Specialists will also find cushy salaries in San Francisco (+32 percent), Atlanta (+29 percent), Seattle (+13 percent), and Denver (+7 percent). With compensation 14 percent below the national average, Dallas is not known for hefty paychecks and actually represents the lowest-paying market. A couple other locations with smaller-than-average paychecks include Austin (12 percent lower) and Charlotte (9 percent lower).

Desktop Support Specialist Advice

Q: What is it like working as a Desktop Support Specialist?

Desktop Support Specialist in Raleigh:
"More expectations."
Be prepared.

Desktop Support Specialist in Livermore:
"Immense Learning Experience."
Pros: Being able to work without being micro-managed. Have access to a lot of things a normal desktop guy wouldn't(domain admin, O365 Global Admin), great learning position, can dip into anything I am interested in. Fantastic co-workers/team and leaders.
Cons: Big company so many be hard to move up.

Desktop Support Specialist in Warrington:
"Adapting into Environments."
In order too adapt into new environments, specifically with a new Desktop Support contract in some cases, can become relatively easy! In other situations, while trying to adapt; or rather adaptable in a fast paste enviorment, can at times be abit strenuous. If not abit overwhelming. However, this is all part of the process of becoming more efficient or more productive in the workplace! Thanks, Leo.

Desktop Support Specialist in Alexandria:
"Profit."
In my experience, it isn't how good you are at something, it's how much someone wants to pay you for it.

Related Job Salaries

Key Stats for Desktop Support Specialist

Gender

Female
10 %
Male
90 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 262 votes.
Less than 1 year
2%
1-4 years
36%
5-9 years
26%
10-19 years
27%
20 years or more
8%

Experience Affects Desktop Support Specialist Salaries

▲12%

▲11%

▲3%

National Average
$47,000

▼12%

Skills That Affect Desktop Support Specialist Salaries

System Administration
▲27%

Desktop Specialist
▲18%

Windows PowerShell
▲15%

Windows Support
▲5%

Network Management / Administration
▲3%




National Average
$47,000


Microsoft Exchange
▼3%

Information Technology (IT) Support
▼3%





Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 262 votes.

Gender

Female
10 %
Male
90 %

Years of Experience

Less than 1 year
2%
1-4 years
36%
5-9 years
26%
10-19 years
27%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 72%
vision benefits
Vision: 64%
no benefits
None: 19%