The average hourly pay for a Desktop Support Specialist is $21.75.
Desktop Support Specialist by
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What Do Desktop Support Specialists Do?
Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems a…Read more
Desktop Support Specialist Tasks
- Create and maintain a variety of computer images for Windows and Mac OS systems.
- Evaluate new product versions and recommend upgrade schedules.
- Work with vendors to troubleshoot and resolve issues.
- Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
- Install and configure desktop computer hardware, software and peripherals using standard procedures.
Job Satisfaction for Desktop Support Specialist
Popular Employer Salaries for Desktop Support Specialist
The top respondents for the job title Desktop Support Specialist are from the companies Covenant HealthCare, International Business Machines (IBM) Corp. and Dixon Valve. Reported salaries are highest at TEKsystems, Inc where the average pay is $28.00. Other companies that offer high salaries for this role include Dixon Valve, earning around $27.59. Covenant HealthCare pays the lowest at around $20.42. International Business Machines (IBM) Corp. also pays on the lower end of the scale, paying $24.55.
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Desktop Support Specialist
Information Technology (IT) Support Spec...
Somewhat common (8 - 20%)
Desktop Support Specialist Job Listings
What Are Popular Skills for Desktop Support Specialists?
Skills in Help Desk / Desktop Support (Tier 2) and Microsoft Active Directory are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support, Computer Hardware Technician and Troubleshooting.
What is the Pay by Experience Level for Desktop Support Specialists?
An entry-level Desktop Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $17.25 based on 27 salaries. An early career Desktop Support Specialist with 1-4 years of experience earns an average total compensation of $19.92 based on 406 salaries. A mid-career Desktop Support Specialist with 5-9 years of experience earns an average total compensation of $22.50 based on 301 salaries. An experienced Desktop Support Specialist with 10-19 years of experience earns an average total compensation of $24.92 based on 292 salaries. In their late career (20 years and higher), employees earn an average total compensation of $25.
Pay Difference by Location
Employees with Desktop Support Specialist in their job title in San Diego, California earn an average of 14.9% more than the national average. These job titles also find higher than average salaries in Chicago, Illinois (5.7% more) and Houston, Texas (4.8% more). The lowest salaries can be found in Denver, Colorado (8.0% less), Dallas, Texas (6.8% less) and Austin, Texas (2.2% less).
Years of Experience
This data is based on 1,129 survey responses.