Desktop Support Technician in Charlotte, North Carolina Salary

How much does a Desktop Support Technician make in Charlotte, NC? In Charlotte, a Desktop Support Technician takes home an average of $17.41 per hour. This is 11% below the national average for a Desktop Support Technician which is $19.26 per hour. Wages for a Desktop Support Technician in Charlotte range from $15.00 per hour to $28.00 per hour. Total Annual Pay, which includes hourly rate, bonus, and overtime for a Desktop Support Technician in Charlotte ranges from $31,606 to $64,070 annually. Among those reporting, there is an average job satisfaction rating of 3 out of 5 stars. In Charlotte, men make up the majority of the workforce (93 percent). Many report receiving medical, dental, and vision benefits from their employer.

$44,219 - $63,877
$47K
MEDIAN: $47,040
50%

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$15.00 - $28.00
$15
$17
$28
MEDIAN: $17.41
10%
50%
90%

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$0$64K
Salary $47,040
Bonus $1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,606 - $64,070
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 7
Hourly Data $0$28
Hourly Rate $15.00 - $28.00
Overtime $16.00
Annual Data $0$64K
Bonus $1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,606 - $64,070
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 14

Job Description for Desktop Support Technician

Desktop support technicians are usually the first people who are called when something goes wrong with a desktop computer in their company or the company's network. The duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. Desktop support technicians must prioritize the issues they receive. For example, a computer that completely crashes is usually considered a high priority over someone who can't figure out how to send an email.

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Desktop Support Technician Tasks

  • Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
  • Coordinate with vendors to resolve problems.
  • Add or replace memory, new keyboards, motherboards, and other components.
  • Set up and troubleshoot domains, user accounts and software accounts.
  • Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.

About Charlotte, North Carolina

Mecklenburg County, North Carolina
827,121
Male:
396,646 (48.0%)
Female:
430,475 (52.0%)
Charlotte /ˈʃɑːrlət/ is the largest city in the state of North Carolina. It is the county seat of Mecklenburg County and the second largest city in the southeastern United States, just behind Jacksonville, Florida. Charlotte is the third fastest growing major city in the United States. In 2014, the estimated population of Charlotte according to the U.S. Census Bureau was 809,958, making it the 17th largest city in the United States based on population. The Charlotte metropolitan area ranks 22nd largest in the US and had a 2014 population of 2,380,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2014 U.S. Census population estimate of 2,537,990. Residents of Charlotte are referred to as "Charlotteans." It is listed as a "gamma-plus" global city by the Globalization and World Cities Research Network. Charlotte is home to the corporate headquarters of Bank of America and the east...
Charlotte:
$53,919
North Carolina:
$47,830
$978
Charlotte:
$188,800
North Carolina:
$160,100
5.2%

Desktop Support Technician Job Listings

Key Stats for Desktop Support Technician

Gender

Female
7 %
Male
93 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 4 votes.
Less than 1 year
5%
1-4 years
33%
5-9 years
24%
10-19 years
24%
20 years or more
14%

Experience Affects Desktop Support Technician Salaries

Mid-Career
▲22%

Experienced
▲20%

National Average
$38,000

Entry-Level
▼11%

Skills That Affect Desktop Support Technician Salaries

Customer Service
▲22%

PC Support
▲17%

Troubleshooting
▲17%

Information Technology (IT) Support
▲12%

Help Desk / Desktop Support
▲8%

Computer Hardware Technician
▲3%

National Average
$38,000

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 4 votes.

Gender

Female
7 %
Male
93 %

Years of Experience

Less than 1 year
5%
1-4 years
33%
5-9 years
24%
10-19 years
24%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 76%
vision benefits
Vision: 76%
no benefits
None: 18%