The average hourly pay for a Desktop Support Technician with Help Desk / Desktop Support skills in Charlotte, North Carolina is $17.18.
Desktop Support Technician by
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What Do Desktop Support Technicians Do?
Desktop support technicians are usually the first people who are called when something goes wrong with a desktop computer in their company or the company's network. The duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. Desktop support technicians must prioritize the issues they receive. For example, a computer that completely crashes is usually considered a high priority over someone who can't figure out how t…Read more
Desktop Support Technician Tasks
- Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
- Coordinate with vendors to resolve problems.
- Add or replace memory, new keyboards, motherboards, and other components.
- Set up and troubleshoot domains, user accounts and software accounts.
- Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
Desktop Support Technician Job Listings
What Are Popular Skills for Desktop Support Technicians?
Skills in Information Technology (IT) Support, Help Desk / Desktop Support (Tier 2), Customer Service, Computer Hardware Technician and Hardware Configuration are correlated to pay that is above average.
What is the Pay by Experience Level for Desktop Support Technicians?
An early career Desktop Support Technician with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $17.08 based on 5 salaries. An experienced Desktop Support Technician with 10-19 years of experience earns an average total compensation of $22.00 based on 5 salaries.
Pay Difference by Location
Employees with Desktop Support Technician in their job title in Washington, District of Columbia earn an average of 48.5% more than the national average. These job titles also find higher than average salaries in Los Angeles, California (38.4% more) and New York, New York (34.6% more).
Years of Experience
This data is based on 10 survey responses.
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