The average hourly pay for a Desktop Support Technician is $19.83.
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Job Description for Desktop Support Technician
Desktop support technicians are usually the first people who are called when something goes wrong with a desktop computer in their company or the company's network. The duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. Desktop support technicians must prioritize the issues they receive. For example, a computer that completely crashes is usually considered a high priority over someone who can't figure out how t…Read more
Desktop Support Technician Tasks
- Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
- Coordinate with vendors to resolve problems.
- Add or replace memory, new keyboards, motherboards, and other components.
- Set up and troubleshoot domains, user accounts and software accounts.
- Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
Job Satisfaction for Desktop Support Technician
Popular Employer Salaries for Desktop Support Technician
The top respondents for the job title Desktop Support Technician are from the companies CompuCom Corporation, Inc., Compucom Systems Incorporated and Dell, Inc.. Reported salaries are highest at Computer Sciences Corporation (CSC) where the average pay is $20.92. Other companies that offer high salaries for this role include Compucom Systems Incorporated and CompuCom Corporation, Inc., earning around $19.17 and $18.42, respectively. NTT Data Corporation pays the lowest at around $16.74. Stefanini IT Solutions and Dell, Inc. also pay on the lower end of the scale, paying $16.93 and $17.10, respectively.
Desktop Support Technician Job Listings
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Popular Skills for Desktop Support Technician
Avg. Hourly Rate
Skills in Help Desk / Desktop Support (Tier 2) and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Customer Service, Computer Hardware Technician and Help Desk / Desktop Support.
Pay by Experience Level for Desktop Support Technician
An entry-level Desktop Support Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.43 based on 180 salaries. An early career Desktop Support Technician with 1-4 years of experience earns an average total compensation of $18.50 based on 1,943 salaries. A mid-career Desktop Support Technician with 5-9 years of experience earns an average total compensation of $21.48 based on 1,109 salaries. An experienced Desktop Support Technician with 10-19 years of experience earns an average total compensation of $22.97 based on 935 salaries. In their late career (20 years and higher), employees earn an average total compensation of $24.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Desktop Support Technician in their job title in Los Angeles, California earn an average of 25.4% more than the national average. These job titles also find higher than average salaries in New York, New York (22.5% more) and Washington, District of Columbia (16.2% more). The lowest salaries can be found in Chicago, Illinois (6.0% less) and Atlanta, Georgia (0.3% less).
Years of Experience
This data is based on 4,458 survey responses.
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