Desktop Support Technician in Chicago, Illinois Salary

The average rate for a Desktop Support Technician in Chicago, Illinois is $19.29 per hour. Most people with this job move on to other positions after 20 years in this career. A skill in Windows Support is associated with high pay for this job.

$38,530 - $67,901
$39K
$53K
$68K
MEDIAN: $53,450
10%
50%
90%

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$15.89 - $30.20
$16
$19
$30
MEDIAN: $19.03
10%
50%
90%

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$0$67K
Salary $38,530 - $67,901
Bonus $50.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,044 - $64,749
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 22
Hourly Data $0$43
Hourly Rate $15.89 - $30.20
Overtime $32.00
Annual Data $0$64K
Bonus $50.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,044 - $64,749
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 18

Job Description for Desktop Support Technician

Desktop support technicians are usually the first people who are called when something goes wrong with a desktop computer in their company or the company's network. The duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. Desktop support technicians must prioritize the issues they receive. For example, a computer that completely crashes is usually considered a high priority over someone who can't figure out how to send an email.

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Desktop Support Technician Tasks

  • Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
  • Coordinate with vendors to resolve problems.
  • Add or replace memory, new keyboards, motherboards, and other components.
  • Set up and troubleshoot domains, user accounts and software accounts.
  • Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.

About Chicago, Illinois

Cook County, Illinois
2,720,556
Male:
1,320,015 (48.5%)
Female:
1,400,541 (51.5%)
Chicago (/ʃᵻˈkɑːɡoʊ/ or /ʃᵻˈkɔːɡoʊ/), officially the City of Chicago, is the third-most populous city in the United States. With over 2.7 million residents, it is the most populous city in the state of Illinois and the Midwestern United States, and the county seat of Cook County. The Chicago metropolitan area, often referred to as Chicagoland, has nearly 10 million people and is the third-largest in the U.S. Chicago was incorporated as a city in 1837, near a portage between the Great Lakes and the Mississippi River watershed, and grew rapidly in the mid-nineteenth century. The city is an international hub for finance, commerce, industry, technology, telecommunications, and transportation: O'Hare International Airport is the second-busiest airport in the world when measured by aircraft traffic; the region also has the largest number of U.S. highways and rail road freight. In 2012, Chicago was listed as an alpha global city by the Globalization and World Cities Research...
Chicago:
$50,702
Illinois:
$59,588
$985
Chicago:
$238,500
Illinois:
$180,300
6.3%

Desktop Support Technician Job Listings

Key Stats for Desktop Support Technician

Gender

Female
13 %
Male
88 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 12 votes.
1-4 years
40%
5-9 years
15%
10-19 years
43%
20 years or more
3%

Experience Affects Desktop Support Technician Salaries

Mid-Career
▲2%

National Average
$46,000

▼5%

▼11%

Skills That Affect Desktop Support Technician Salaries

Windows Support
▲2%

National Average
$46,000

Help Desk / Desktop Support (Tier 2)
▼4%


Customer Service
▼9%

Microsoft Active Directory
▼11%

Computer Service
▼13%


Software Installation & Upgrade
▼14%

PC Support
▼14%

Troubleshooting
▼16%

Information Technology (IT) Support
▼16%

Hardware Configuration
▼20%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 12 votes.

Gender

Female
13 %
Male
88 %

Years of Experience

1-4 years
40%
5-9 years
15%
10-19 years
43%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 71%
vision benefits
Vision: 58%
no benefits
None: 16%