The average salary for a Desktop Support Technician in Chicago, Illinois is $49,845.
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Job Description for Desktop Support Technician
Desktop support technicians are usually the first people who are called when something goes wrong with a desktop computer in their company or the company's network. The duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. Desktop support technicians must prioritize the issues they receive. For example, a computer that completely crashes is usually considered a high priority over someone who can't figure out how t…Read more
Desktop Support Technician Tasks
- Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
- Coordinate with vendors to resolve problems.
- Add or replace memory, new keyboards, motherboards, and other components.
- Set up and troubleshoot domains, user accounts and software accounts.
- Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
Desktop Support Technician Job Listings
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Popular Skills for Desktop Support Technician
Help Desk / Desktop Support
Computer Hardware Technician
Skills in Computer Hardware Technician and Customer Service are correlated to pay that is above average. Skills that pay less than market rate include Information Technology (IT) Support, Help Desk / Desktop Support (Tier 2) and Help Desk / Desktop Support.
Pay by Experience Level for Desktop Support Technician
An early career Desktop Support Technician with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $46,000 based on 38 salaries. A mid-career Desktop Support Technician with 5-9 years of experience earns an average total compensation of $49,384 based on 15 salaries. An experienced Desktop Support Technician with 10-19 years of experience earns an average total compensation of $53,264 based on 22 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Desktop Support Technician in their job title in Los Angeles, California earn an average of 12.1% more than the national average. These job titles also find higher than average salaries in Washington, District of Columbia (7.8% more) and New York, New York (4.2% more). The lowest salaries can be found in Atlanta, Georgia (17.1% less), Houston, Texas (1.5% less) and Dallas, Texas (1.3% less).
Years of Experience
This data is based on 75 survey responses.
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