Help Desk Technician in Portland, Oregon Salary

The average pay for a Help Desk Technician in Portland, Oregon is $45,000 per year. Most people with this job move on to other positions after 10 years in this career. A skill in Help Desk / Desktop Support (Tier 2) is associated with high pay for this job.

$39,305 - $48,031
$42K
MEDIAN: $42,000
50%

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$13.28 - $31.32
$13
$19
$31
MEDIAN: $19.40
10%
50%
90%

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$0$64K
Salary $42,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,120 - $64,553
  • Country: United States
  • Currency: USD
  • Updated: 12 Nov 2017
  • Individuals Reporting: 7
Hourly Data $0$31
Hourly Rate $13.28 - $31.32
Overtime $30.04
Annual Data $0$64K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,120 - $64,553
  • Country: United States
  • Currency: USD
  • Updated: 12 Nov 2017
  • Individuals Reporting: 12

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

About Portland, Oregon

Multnomah County, Oregon
632,187
Male:
313,516 (49.6%)
Female:
318,671 (50.4%)
Portland (/ˈpɔːrtlənd/) is the largest city in the U.S. state of Oregon and the seat of Multnomah County. It is located in the Willamette Valley region of the Pacific Northwest, at the confluence of the Willamette and Columbia Rivers. The city covers 145 square miles (380 square kilometers) and had an estimated population of 632,309 in 2015, making it the 26th most populous city in the United States. Approximately 2,389,228 people live in the Portland metropolitan statistical area (MSA), the 23rd most populous MSA in the United States. Its Combined Statistical Area (CSA) ranks 17th with a population of 3,022,178. Roughly 60% of Oregon's population resides within the Portland metropolitan area. Named after the city on the coast of Maine, the Oregon settlement began to be populated in the 1830s near the end of the Oregon Trail. Its water access provided convenient transportation of goods, and the timber industry was a...
Portland:
$60,892
Oregon:
$54,148
$1,047
Portland:
$348,300
Oregon:
$264,100
4.5%

Help Desk Technician Job Listings

Key Stats for Help Desk Technician

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
1-4 years
47%
5-9 years
32%
10-19 years
21%

Experience Affects Help Desk Technician Salaries

Mid-Career
▲26%

National Average
$41,000

Entry-Level
▼5%

Skills That Affect Help Desk Technician Salaries

Help Desk / Desktop Support (Tier 2)
▲40%

Computer Hardware Technician
▲10%

Help Desk / Desktop Support
▲4%

National Average
$41,000

Customer Service
▼4%

Help Desk / Desktop Support (Tier 1)
▼11%

Computer Service
▼16%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Years of Experience

1-4 years
47%
5-9 years
32%
10-19 years
21%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 83%
vision benefits
Vision: 58%
no benefits
None: 8%