Help Desk Technician in San Antonio, Texas Salary

The average pay for a Help Desk Technician in San Antonio, Texas is $15.37 per hour. People in this job generally don't have more than 20 years' experience. The highest paying skills associated with this job are Help Desk / Desktop Support (Tier 2) and Help Desk / Desktop Support. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

$31,424 - $73,407
$31K
$43K
$73K
MEDIAN: $42,907
10%
50%
90%

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$10.82 - $18.51
$11
$15
$19
MEDIAN: $14.95
10%
50%
90%

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$0$73K
Salary $31,424 - $73,407
Bonus $1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,234 - $66,910
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 12
Hourly Data $0$28
Hourly Rate $10.82 - $18.51
Overtime $24.00
Annual Data $0$66K
Bonus $1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,234 - $66,910
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 13

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

About San Antonio, Texas

Bexar County, Texas
1,469,824
Male:
721,405 (49.1%)
Female:
748,419 (50.9%)
San Antonio (/ˌsæn ænˈtoʊni.oʊ/ Spanish for "Saint Anthony"), officially the City of San Antonio, is the seventh-most populated city in the United States and the second-most populous city in the state of Texas, with a population of 1,409,019. It was the fastest growing of the top 10 largest cities in the United States from 2000 to 2010, and the second from 1990 to 2000. The city straddles South Texas and Central Texas and is on the southwestern corner of an urban megaregion known as the Texas Triangle. San Antonio serves as the seat of Bexar County. Recent annexations have extended the city's boundaries into Medina County and, though for only a very tiny area near the city of Garden Ridge, into Comal County. The city has characteristics of other western urban centers in which there are sparsely populated areas and a low density rate outside of the city limits. San Antonio is...
San Antonio:
$48,869
Texas:
$55,653
$901
San Antonio:
$126,600
Texas:
$152,000
3.8%

Help Desk Technician Job Listings

Key Stats for Help Desk Technician

Gender

Female
16 %
Male
84 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 8 votes.
Less than 1 year
8%
1-4 years
52%
5-9 years
16%
10-19 years
20%
20 years or more
4%

Experience Affects Help Desk Technician Salaries

Mid-Career
▲2%

Experienced
▼0%

National Average
$36,000

▼5%

Skills That Affect Help Desk Technician Salaries

Help Desk / Desktop Support (Tier 2)
▲81%

Help Desk / Desktop Support
▲12%

Computer Service
▲8%

Information Technology (IT) Support
▲7%

National Average
$36,000

Help Desk / Desktop Support (Tier 1)
▼4%

Customer Service
▼5%

Computer Hardware Technician
▼6%

Troubleshooting
▼14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 8 votes.

Gender

Female
16 %
Male
84 %

Years of Experience

Less than 1 year
8%
1-4 years
52%
5-9 years
16%
10-19 years
20%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 68%
vision benefits
Vision: 64%
no benefits
None: 14%