The average salary for a Help Desk Technician with Help Desk / Desktop Support (Tier 1) skills in Washington, District of Columbia is $47,500.
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Job Description for Help Desk Technician
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
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Popular Skills for Help Desk Technician
Help Desk / Desktop Support
Computer Hardware Technician
Skills in Help Desk / Desktop Support (Tier 2), Computer Hardware Technician and Troubleshooting are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support and Customer Service.
Pay by Experience Level for Help Desk Technician
An entry-level Help Desk Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $40,000 based on 8 salaries. An early career Help Desk Technician with 1-4 years of experience earns an average total compensation of $45,000 based on 26 salaries. A mid-career Help Desk Technician with 5-9 years of experience earns an average total compensation of $59,994 based on 5 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Help Desk Technician in their job title in Los Angeles, California earn an average of 5.6% more than the national average. The lowest salaries can be found in Chicago, Illinois (21.0% less), Dallas, Texas (14.7% less) and Miami, Florida (12.5% less).
Years of Experience
This data is based on 39 survey responses.
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