The average salary for a Help Desk Technician in Washington, District of Columbia is $48,176.
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What Do Help Desk Technicians Do?
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
Help Desk Technician Job Listings
What Are Popular Skills for Help Desk Technicians?
Skills in Troubleshooting and Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support, Customer Service and Help Desk / Desktop Support (Tier 1).
What is the Pay by Experience Level for Help Desk Technicians?
An entry-level Help Desk Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $40,191 based on 18 salaries. An early career Help Desk Technician with 1-4 years of experience earns an average total compensation of $45,178 based on 47 salaries. A mid-career Help Desk Technician with 5-9 years of experience earns an average total compensation of $58,982 based on 12 salaries. An experienced Help Desk Technician with 10-19 years of experience earns an average total compensation of $60,154 based on 9 salaries.
Pay Difference by Location
Employees with Help Desk Technician in their job title in Los Angeles, California earn an average of 5.6% more than the national average. The lowest salaries can be found in Chicago, Illinois (16.2% less), Houston, Texas (15.2% less) and Miami, Florida (14.6% less).
Years of Experience
This data is based on 86 survey responses.
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