The average salary for a Help Desk Technician with Customer Service skills in Cleveland, Ohio is $38,279.
Tell us about your job and pay factors like skills and education Find your market worth with a report tailored to you Negotiate your pay with confidence
What Do Help Desk Technicians Do?
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
Help Desk Technician Job Listings
What Are Popular Skills for Help Desk Technicians?
Skills in Help Desk / Desktop Support (Tier 1), Help Desk / Desktop Support, Help Desk / Desktop Support (Tier 2), Computer Hardware Technician and Troubleshooting are correlated to pay that is above average.
What is the Pay by Experience Level for Help Desk Technicians?
An early career Help Desk Technician with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $39,996 based on 5 salaries. A mid-career Help Desk Technician with 5-9 years of experience earns an average total compensation of $45,750 based on 5 salaries.
Pay Difference by Location
Employees with Help Desk Technician in their job title in San Diego, California earn an average of 46.3% more than the national average. These job titles also find higher than average salaries in Los Angeles, California (32.9% more) and Seattle, Washington (30.6% more).
Years of Experience
This data is based on 10 survey responses.
More Cities for Help Desk Technician