The average salary for a Help Desk Technician with Customer Service skills in Cincinnati, Ohio is $37,500.
What Do Help Desk Technicians Do?
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
Skills in Help Desk / Desktop Support are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office, Information Technology (IT) Support and Troubleshooting.
Employees with Help Desk Technician in their job title in San Diego, California earn an average of 49.3% more than the national average. These job titles also find higher than average salaries in Los Angeles, California (35.6% more) and Seattle, Washington (33.3% more).
Years of Experience
This data is based on 12 survey responses.