The average hourly pay for a Help Desk Technician with Customer Service skills is $16.78.
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What Do Help Desk Technicians Do?
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
Popular Employer Salaries for Help Desk Technician
The top respondents for the job title Help Desk Technician are from the companies Dell, Inc., General Dynamics Information Technology Inc and CompuCom Corporation, Inc.. Reported salaries are highest at General Dynamics Information Technology Inc where the average pay is $26.74. Other companies that offer high salaries for this role include General Dynamics Corp., earning around $21.23. Dell, Inc. pays the lowest at around $13.31. CompuCom Corporation, Inc. also pays on the lower end of the scale, paying $14.50.
Help Desk Technician Job Listings
What Are Popular Skills for Help Desk Technicians?
Skills in Help Desk / Desktop Support (Tier 2) and Computer Hardware Technician are correlated to pay that is above average. Skills that pay less than market rate include Troubleshooting, Help Desk / Desktop Support (Tier 1) and Help Desk / Desktop Support.
What is the Pay by Experience Level for Help Desk Technicians?
An entry-level Help Desk Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.25 based on 162 salaries. An early career Help Desk Technician with 1-4 years of experience earns an average total compensation of $16.41 based on 882 salaries. A mid-career Help Desk Technician with 5-9 years of experience earns an average total compensation of $18.33 based on 251 salaries. An experienced Help Desk Technician with 10-19 years of experience earns an average total compensation of $19.62 based on 120 salaries. In their late career (20 years and higher), employees earn an average total compensation of $23.
Pay Difference by Location
Employees with Help Desk Technician in their job title in Washington, District of Columbia earn an average of 23.0% more than the national average. These job titles also find higher than average salaries in Seattle, Washington (22.0% more) and Chicago, Illinois (10.3% more). The lowest salaries can be found in Miami, Florida (5.7% less) and New York, New York (0.2% less).
Years of Experience
This data is based on 1,437 survey responses.