The average salary for a Help Desk Technician with Customer Service skills in Houston, Texas is $42,950.
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What Do Help Desk Technicians Do?
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
Explore the most common career paths for Help Desk Technician. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
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Support Technician, Information Technolo...
Somewhat common (8 - 20%)
Help Desk Technician Job Listings
What Are Popular Skills for Help Desk Technicians?
Skills in Troubleshooting and Computer Hardware Technician are correlated to pay that is above average. Skills that pay less than market rate include Information Technology (IT) Support, Help Desk / Desktop Support and Help Desk / Desktop Support (Tier 1).
What is the Pay by Experience Level for Help Desk Technicians?
An early career Help Desk Technician with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $43,916 based on 5 salaries. A mid-career Help Desk Technician with 5-9 years of experience earns an average total compensation of $45,000 based on 5 salaries.
Pay Difference by Location
Employees with Help Desk Technician in their job title in San Diego, California earn an average of 30.4% more than the national average. These job titles also find higher than average salaries in Los Angeles, California (18.4% more) and Seattle, Washington (16.4% more). The lowest salaries can be found in Chicago, Illinois (10.6% less), New York, New York (5.8% less) and Miami, Florida (2.4% less).
Years of Experience
This data is based on 10 survey responses.
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