Average Information Technology (IT) Support Specialist with Customer Service Skills Salary

$47,069
Avg. SalaryShow Hourly Rate
$1,006
Bonus
$5,500
Commission
$2,058
Profit Sharing
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The average salary for an Information Technology (IT) Support Specialist with Customer Service skills is $47,069.
10%
$35k
MEDIAN
$47k
90%
$68k
Is Information Technology (IT) Support Specialist your job title? Find out what you should be paid
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United States (change)
Salary
$35k - $68k
Bonus
$125 - $5k
Profit Sharing
$515 - $5k
Commission
$0 - $6k
Total Pay
$31k - $64k
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Job Description for Information Technology (IT) Support Specialist

Information Technology (IT) Support Specialist Tasks
  • Maintain and troubleshoot devices and systems, hardware, and software.
  • Document system performance, bugs, debugging, and program requirements.
  • Follow maintenance protocols to ensure systems are secure and ready for users.
  • Lead design and deployment of servers, directories, wireless, backups, and personal devices.

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Popular Skills for Information Technology (IT) Support Specialist

Skills in Information Technology (IT) Support, Help Desk / Desktop Support (Tier 2) and Troubleshooting are correlated to pay that is above average. Skills that pay less than market rate include Computer Hardware Technician and Help Desk / Desktop Support.

Pay by Experience Level for Information Technology (IT) Support Specialist

An entry-level Information Technology (IT) Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $39,507 based on 43 salaries. An early career Information Technology (IT) Support Specialist with 1-4 years of experience earns an average total compensation of $44,245 based on 630 salaries. A mid-career Information Technology (IT) Support Specialist with 5-9 years of experience earns an average total compensation of $48,766 based on 326 salaries. An experienced Information Technology (IT) Support Specialist with 10-19 years of experience earns an average total compensation of $51,112 based on 225 salaries. In their late career (20 years and higher), employees earn an average total compensation of $64,980.
Employees with Information Technology (IT) Support Specialist in their job title in New York, New York earn an average of 30.1% more than the national average. These job titles also find higher than average salaries in Boston, Massachusetts (17.0% more) and Chicago, Illinois (11.8% more). The lowest salaries can be found in Los Angeles, California (4.8% less) and Dallas, Texas (2.1% less).

Years of Experience

This data is based on 1,275 survey responses.
Entry Level
3.4%
Early Career
49.4%
Mid Career
25.6%
Experienced
17.6%
Late Career
4.0%