Average Quality Assurance Analyst, Call Centers with Call Center Operations Skills Hourly Pay

Average Quality Assurance Analyst, Call Centers with Call Center Operations Skills Hourly Pay

$19.13
Avg. Base Hourly Rate (USD)
10%
$12.52
MEDIAN
$19.13
90%
$29.59

The average hourly pay for a Quality Assurance Analyst, Call Centers is $19.13

Hourly Rate
$13 - $30
Bonus
$737 - $3k
Total Pay
$32k - $63k
Is Average Quality Assurance Analyst, Call Centers with Call Center Operations Skills Hourly Pay your job title? Find out what you should be paid
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What is the Pay by Experience Level for Quality Assurance Analyst, Call Centers?

What Do Quality Assurance Analyst, Call Centers Do?

Quality Assurance Analyst, Call Centers Tasks
  • Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
  • Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
  • Audit and review quality assurance processes and tasks, including calibrating across analysts.
  • Document problems and provide feedback and coaching to improve call center quality.
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Gender Breakdown

Female
90.9%
Male
9.1%
This data is based on 11 survey responses. Learn more about the gender pay gap.

Common Health Benefits

Medical

79%

Dental

79%

Vision

64%

None

21%