$21.71
Avg. Base Hourly Rate (USD)
/ hour
Avg. Base Hourly Rate (USD)
The average hourly pay for a Quality Assurance Analyst, Call Centers is $21.71
Hourly Rate
$0 - $22
Total Pay
$0 - $48k
Is Average Quality Assurance Analyst, Call Centers with Research Analysis Skills Hourly Pay your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
EXPLORE BY:
Featured Content
‹
Remote Work
New research shows how to set pay for remote employees
Gender Pay Gap
New research shows that each woman experiences the disparity of gender pay gap in different ways, depending on her position, age, race and education.
Compensation Best Practices Report
From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation.
Why people quit their jobs
Why do people leave their jobs? We take a deep dive into what's impacting employee retention and what employees are looking for in their new role.
How to ask for a raise
New research on who's asking for raises and who's getting them as well as advice on how to ensure you're getting the salary you deserve.
Variable Pay Playbook
Before you decide whether variable pay is right for your org, get a deeper understanding of the variable pay options and the cultural impact of pay choices.
›
What Do Quality Assurance Analyst, Call Centers Do?
Quality Assurance Analyst, Call Centers Tasks
- Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
- Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
- Audit and review quality assurance processes and tasks, including calibrating across analysts.
- Document problems and provide feedback and coaching to improve call center quality.
Find your market worth – how it works:
Tell us about your job and pay factors like skills and education
Find your market worth with a report tailored to you
Negotiate your pay with confidenceGender Breakdown
Female
50.0%
Male
50.0%
This data is based on 4 survey responses. Learn more about the gender pay gap.
Common Health Benefits
Medical
75%
Dental
75%
Vision
50%
None