The average hourly pay for a Quality Assurance Analyst, Call Centers with Microsoft Excel skills is $15.39.
Is Quality Assurance Analyst, Call Centers your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.
$12 - $20
$507 - $5,330
$26,575 - $53,439
Your Market Worth Over Time
How has your pay changed over time for your market? Find out by taking our salary quiz.
Job Description for Quality Assurance Analyst, Call Centers
Call center quality assurance analysts ensure that all inbound or outbound calls meet company standards. This means that they read over call transcripts and/or listen to audio recordings to discover issues and then come up with strategies to address any problems they find. Call center quality assurance analysts also compile issues and recommendations for improvements, giving this information to their managers. They also prepare and/or update existing guidelines to ensure calls are at their desir…Read more
Quality Assurance Analyst, Call Centers Tasks
- Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
- Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
- Audit and review quality assurance processes and tasks, including calibrating across analysts.
- Document problems and provide feedback and coaching to improve call center quality.
Quality Assurance Analyst, Call Centers Job Listings
Search for more jobs
Popular Skills for Quality Assurance Analyst, Call Centers
Avg. Hourly Rate
Skills in Call Center Operations and Quality Assurance / Quality Control are correlated to pay that is above average. Skills that pay less than market rate include Training, Quality Improvement / QA and Microsoft Office.
Pay by Experience Level for Quality Assurance Analyst, Call Centers
An entry-level Quality Assurance Analyst, Call Centers with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.62 based on 5 salaries. An early career Quality Assurance Analyst, Call Centers with 1-4 years of experience earns an average total compensation of $14.95 based on 43 salaries. A mid-career Quality Assurance Analyst, Call Centers with 5-9 years of experience earns an average total compensation of $17.07 based on 18 salaries. An experienced Quality Assurance Analyst, Call Centers with 10-19 years of experience earns an average total compensation of $17.00 based on 13 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Years of Experience
This data is based on 79 survey responses.
Related Job Salaries
$12 - $22
$12 - $25
$12 - $30
$15 - $33
$16 - $42
$15 - $34
$14 - $31
$17 - $42