The average salary for a Service Delivery Manager in Charlotte, North Carolina is $94,347.
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$54k - $130k
$5k - $19k
$51k - $136k
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Job Description for Service Delivery Manager
Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients. Service delivery managers must be experts on recovery support, information availability, and managing service delivery for clien…Read more
Service Delivery Manager Tasks
- Manage service delivery for a suite of customers and provide day to day operational guidance.
- Act as the link between a variety of projects, customers, and resources.
- Recommend solutions to problems and cost-effective strategies for clients.
- Monitor team members to ensure that project milestones are met and delivered on time.
- Design and execute techniques to enhance productivity and efficiency and reduce risks.
Service Delivery Manager Job Listings
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Popular Skills for Service Delivery Manager
Skills in Client Interaction and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Operations Management, Project Management and Information Technology Infrastructure Library (ITIL).
Pay by Experience Level for Service Delivery Manager
An early career Service Delivery Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $68,467 based on 7 salaries. A mid-career Service Delivery Manager with 5-9 years of experience earns an average total compensation of $67,000 based on 7 salaries. An experienced Service Delivery Manager with 10-19 years of experience earns an average total compensation of $101,275 based on 14 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Service Delivery Manager in their job title in Chicago, Illinois earn an average of 7.9% more than the national average. These job titles also find higher than average salaries in Dallas, Texas (5.0% more) and New York, New York (2.6% more). The lowest salaries can be found in Austin, Texas (23.8% less), Seattle, Washington (10.0% less) and Phoenix, Arizona (3.1% less).
Years of Experience
This data is based on 28 survey responses.
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