Service Delivery Manager in Dallas, Texas Salary

How much does a Service Delivery Manager make in Dallas, TX? In Dallas, a Service Delivery Manager earns an average of $99,691 annually. This is 16% higher than the national average for a Service Delivery Manager which is $83,763 per year. Salaries for a Service Delivery Manager in Dallas range from $45,839 per year to $134,009 annually. Total Annual Pay, which includes salary, bonus, and overtime for a Service Delivery Manager in Dallas ranges from $45,554 to $151,106 annually. Among those reporting, there is an average job satisfaction rating of 4 out of 5 stars. Men make up a majority of the Service Delivery Manager workforce in Dallas among those reporting — 82 percent to be exact. In Dallas, a Service Delivery Manager often enjoys medical, dental, and vision benefits provided by their employer.

$45,839 - $134,009
$46K
$100K
$130K
MEDIAN: $99,691
10%
50%
90%

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$0$151K
Salary $45,839 - $134,009
Bonus $582 - $20,608
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,554 - $151,106
  • Country: United States
  • Currency: USD
  • Updated: 20 Nov 2017
  • Individuals Reporting: 37

Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

About Dallas, Texas

Dallas County, Texas
1,300,082
Male:
639,019 (49.2%)
Female:
661,063 (50.8%)
Dallas (/ˈdæləs/) is a major city in the state of Texas and is the largest urban center of the fourth most populous metropolitan area in the United States. The city proper ranks ninth in the U.S. and third in Texas after Houston and San Antonio. The city's prominence arose from its historical importance as a center for the oil and cotton industries, and its position along numerous railroad lines. The bulk of the city is in Dallas County, of which it is the county seat; however, sections of the city are located in Collin, Denton, Kaufman, and Rockwall counties. According to the 2010 United States Census, the city had a population of 1,197,816. The United States Census Bureau's estimate for the city's population increased to 1,300,092 as of July 1, 2015. The city is the largest economic center of the 12-county Dallas–Fort Worth–Arlington metropolitan area (commonly referred to as DFW), which...
Dallas:
$45,918
Texas:
$55,653
$903
Dallas:
$152,400
Texas:
$152,000
3.5%

Service Delivery Manager Job Listings

Key Stats for Service Delivery Manager

Gender

Female
18 %
Male
82 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
Less than 1 year
3%
1-4 years
21%
5-9 years
21%
10-19 years
33%
20 years or more
23%

Experience Affects Service Delivery Manager Salaries

▲19%

▲13%

National Average
$101,000

Entry-Level
▼52%

Skills That Affect Service Delivery Manager Salaries

Program Management
▲17%


Operations Management
▲16%

National Average
$101,000

Project Management
▼17%

Customer Relations
▼25%

People Management
▼30%

Information Technology Infrastructure Library (ITIL)
▼32%

Client Interaction
▼39%

Customer Service
▼52%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
3%
1-4 years
21%
5-9 years
21%
10-19 years
33%
20 years or more
23%

Common Health Benefits

medical benefits
Medical: 97%
dental benefits
Dental: 90%
vision benefits
Vision: 90%
no benefits
None: 3%