Average Service Desk Analyst Hourly Pay at Geisinger Health Systems

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The average hourly pay for a Service Desk Analyst at Geisinger Health Systems is $20.84.
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United States (change)
Hourly Rate
$0 - $21
Total Pay
$0 - $43,353

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.
The top respondents for the job title Service Desk Analyst are from the companies HCL America, Inc., Virteva and IT Authorities. Reported salaries are highest at Kaiser Permanente where the average pay is $18.50. Other companies that offer high salaries for this role include TEKsystems, Inc and IT Authorities, earning around $16.89 and $16.64, respectively. Intelliteach pays the lowest at around $13.98. Unisys Corporation and HCL America, Inc. also pay on the lower end of the scale, paying $14.00 and $15.00, respectively.

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Popular Skills for Service Desk Analyst

Skills that pay less than market rate include Information Technology (IT) Support.

Pay Difference by Location

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