The average hourly pay for a Service Desk Analyst with Information Technology (IT) Support skills at Geisinger Health Systems is $19.58.
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Job Description for Service Desk Analyst
Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a ti…Read more
Service Desk Analyst Tasks
- Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
- Follow up with customers to ensure resolution and close out incidents in the tracking system.
- Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
- Collect information from users to understand and resolve problems remotely or in person.
Popular Employer Salaries for Service Desk Analyst
The top respondents for the job title Service Desk Analyst are from the companies HCL America, Inc., Intelliteach and Tata Consultancy Services Limited. Reported salaries are highest at Tata Consultancy Services Limited where the average pay is $20.10. Other companies that offer high salaries for this role include Gulf Interstate Engineering, earning around $19.00. Intelliteach pays the lowest at around $13.98. Caretech Solutions, Inc. also pays on the lower end of the scale, paying $15.00.
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