Average Service Desk Analyst Hourly Pay at IT Authorities

Avg. Hourly Rate
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The average hourly pay for a Service Desk Analyst at IT Authorities is $16.64.
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United States (change)
Hourly Rate
$0 - $17
Total Pay
$33,695 - $42,293

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.
The top respondents for the job title Service Desk Analyst are from the companies HCL America, Inc., Virteva and TEKsystems, Inc. Reported salaries are highest at Geisinger Health Systems where the average pay is $20.84. Other companies that offer high salaries for this role include Tata Consultancy Services Limited and Kaiser Permanente, earning around $20.10 and $17.71, respectively. Caretech Solutions, Inc. pays the lowest at around $15.00. HCL America, Inc. and Virteva also pay on the lower end of the scale, paying $15.00 and $16.32, respectively.

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Popular Skills for Service Desk Analyst

Skills in Microsoft Office are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Active Directory.

Pay Difference by Location

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