Average Service Desk Analyst with Customer Service Skills Hourly Pay at IT Authorities

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The average hourly pay for a Service Desk Analyst with Customer Service skills at IT Authorities is $16.64.
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United States (change)
Hourly Rate
$0 - $17
Total Pay
$0 - $34,611

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Popular Employer Salaries for Service Desk Analyst

The top respondents for the job title Service Desk Analyst are from the companies Geisinger Health Systems, HCL America, Inc. and Virteva. Reported salaries are highest at Geisinger Health Systems where the average pay is $20.84. HCL America, Inc. pays the lowest at around $15.00.

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Popular Skills for Service Desk Analyst