Average Service Desk Analyst with Customer Service Skills Hourly Pay

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The average hourly pay for a Service Desk Analyst with Customer Service skills is $18.62.
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United States (change)
Hourly Rate
$13 - $24
$407 - $4,530
Profit Sharing
$150 - $3,426
Total Pay
$29,646 - $57,439

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Popular Employer Salaries for Service Desk Analyst

The top respondents for the job title Service Desk Analyst are from the companies Geisinger Health Systems, HCL America, Inc. and IT Authorities. Reported salaries are highest at Geisinger Health Systems where the average pay is $20.84. Other companies that offer high salaries for this role include IT Authorities, earning around $16.64. HCL America, Inc. pays the lowest at around $15.00. Virteva also pays on the lower end of the scale, paying $16.24.

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Popular Skills for Service Desk Analyst

Skills in Information Technology (IT) Support, Help Desk / Desktop Support (Tier 2), Microsoft Active Directory and Microsoft Office are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 1).

Pay by Experience Level for Service Desk Analyst

An entry-level Service Desk Analyst with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.40 based on 26 salaries. An early career Service Desk Analyst with 1-4 years of experience earns an average total compensation of $17.68 based on 310 salaries. A mid-career Service Desk Analyst with 5-9 years of experience earns an average total compensation of $21.14 based on 99 salaries. An experienced Service Desk Analyst with 10-19 years of experience earns an average total compensation of $21.85 based on 71 salaries. In their late career (20 years and higher), employees earn an average total compensation of $24.
Employees with Service Desk Analyst in their job title in Seattle, Washington earn an average of 27.8% more than the national average. These job titles also find higher than average salaries in New York, New York (17.9% more) and Atlanta, Georgia (2.0% more). The lowest salaries can be found in Houston, Texas (15.6% less), Troy, Michigan (14.1% less) and Chicago, Illinois (3.3% less).

Years of Experience

This data is based on 512 survey responses.
Entry Level
Early Career
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