The average hourly pay for a Service Desk Analyst with Customer Service skills is $18.62.
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$13 - $24
$407 - $4,530
$150 - $3,426
$29,646 - $57,439
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Job Description for Service Desk Analyst
Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a ti…Read more
Service Desk Analyst Tasks
- Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
- Follow up with customers to ensure resolution and close out incidents in the tracking system.
- Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
- Collect information from users to understand and resolve problems remotely or in person.
Popular Employer Salaries for Service Desk Analyst
The top respondents for the job title Service Desk Analyst are from the companies Geisinger Health Systems, HCL America, Inc. and IT Authorities. Reported salaries are highest at Geisinger Health Systems where the average pay is $20.84. Other companies that offer high salaries for this role include IT Authorities, earning around $16.64. HCL America, Inc. pays the lowest at around $15.00. Virteva also pays on the lower end of the scale, paying $16.24.
Service Desk Analyst Job Listings
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Popular Skills for Service Desk Analyst
Avg. Hourly Rate
Skills in Information Technology (IT) Support, Help Desk / Desktop Support (Tier 2), Microsoft Active Directory and Microsoft Office are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 1).
Pay by Experience Level for Service Desk Analyst
An entry-level Service Desk Analyst with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.40 based on 26 salaries. An early career Service Desk Analyst with 1-4 years of experience earns an average total compensation of $17.68 based on 310 salaries. A mid-career Service Desk Analyst with 5-9 years of experience earns an average total compensation of $21.14 based on 99 salaries. An experienced Service Desk Analyst with 10-19 years of experience earns an average total compensation of $21.85 based on 71 salaries. In their late career (20 years and higher), employees earn an average total compensation of $24.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Service Desk Analyst in their job title in Seattle, Washington earn an average of 27.8% more than the national average. These job titles also find higher than average salaries in New York, New York (17.9% more) and Atlanta, Georgia (2.0% more). The lowest salaries can be found in Houston, Texas (15.6% less), Troy, Michigan (14.1% less) and Chicago, Illinois (3.3% less).
Years of Experience
This data is based on 512 survey responses.
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