Average Service Desk Analyst with Information Technology (IT) Support Skills Hourly Pay in Houston, Texas

$18.84
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The average hourly pay for a Service Desk Analyst with Information Technology (IT) Support skills in Houston, Texas is $18.84.
25%
$15.53
MEDIAN
$18.84
75%
$19.66
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United States (change)
Hourly Rate
$16 - $20
Total Pay
$30,991 - $56,765

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst

Skills in Microsoft Office and Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that pay less than market rate include Customer Service.

Pay by Experience Level for Service Desk Analyst

An early career Service Desk Analyst with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $16.00 based on 6 salaries. A mid-career Service Desk Analyst with 5-9 years of experience earns an average total compensation of $19.16 based on 8 salaries.
Employees with Service Desk Analyst in their job title in New York, New York earn an average of 27.2% more than the national average. These job titles also find higher than average salaries in Seattle, Washington (25.8% more) and Los Angeles, California (22.2% more). The lowest salaries can be found in Phoenix, Arizona (9.8% less), Chicago, Illinois (4.5% less) and Minneapolis, Minnesota (0.4% less).

Years of Experience

This data is based on 14 survey responses.
Early Career
42.9%
Mid Career
57.1%