Average Service Desk Analyst with Information Technology (IT) Support Skills Hourly Pay

$19.98
Avg. Base Hourly Rate (USD)
10%
$15
MEDIAN
$19.98
90%
$26.67

The average hourly pay for a Service Desk Analyst is $19.98

Hourly Rate
$15 - $27
Bonus
$504 - $5k
Profit Sharing
$990 - $6k
Total Pay
$32k - $60k
Is Average Service Desk Analyst with Information Technology (IT) Support Skills Hourly Pay your job title? Find out what you should be paid
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What is the Pay by Experience Level for Service Desk Analysts?

What Do Service Desk Analysts Do?

Service Desk Analyst Tasks
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
Find your market worth – how it works:

Gender Breakdown

Male
87.5%
Female
12.3%
Prefer to self-define
0.3%
This data is based on 351 survey responses. Learn more about the gender pay gap.

Common Health Benefits

Medical

77%

Dental

71%

Vision

66%

None

22%