$41,792
Avg. Salary
$15.44
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$1,199

Profit Sharing

$1,944

Commission

$3,250

The average pay for a Technical Support Representative with Phone Support skills is $15.44 per hour.

The average pay for a Technical Support Representative with Phone Support skills is $41,792 per year.

$11
10%
$15
50%
$21
90%
MEDIAN $15
$33k
10%
$42k
50%
$62k
90%
MEDIAN $41,792
$32,607 - $61,673
$33K
$42K
$62K
MEDIAN: $41,792
10%
50%
90%

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$11.06 - $21.27
$11
$15
$21
MEDIAN: $15.44
10%
50%
90%

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$0$61K
Salary $32,607 - $61,673
Bonus $193 - $4,910
Profit Sharing $100 - $3,500
Commission $3,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,404 - $53,360
  • Country: United States
  • Currency: USD
  • Updated: 11 Nov 2018
  • Individuals Reporting: 131
Hourly Data $0$31
Hourly Rate $11.06 - $21.27
Hourly Tips $0.13
Overtime $14.56 - $31.11
Annual Data $0$53K
Bonus $193 - $4,910
Commission $3,250
Profit Sharing $100 - $3,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,404 - $53,360
  • Country: United States
  • Currency: USD
  • Updated: 11 Nov 2018
  • Individuals Reporting: 255

Job Description for Technical Support Representative

Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Technical support representatives can vary in location, but many work in call centers. Those who take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. Other technical support representatives not in call centers may visit the customer directly or communicate via chat or e-mail to troubleshoot specific problems. Technical supports representatives are concerned with two important tasks: excellent customer service and problem solving. They should be polite and helpful in dealing with all clients and must be able to communicate with them effectively to solve each technical issue. Technical support representatives of the call center variety must also be able to type while speaking to the customer in order to document the interaction.

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Technical Support Representative Tasks

  • Help customers identify and resolve problems with products by phone, through e-mail, or in person.
  • Escalate complex problems to appropriate staff member or department.
  • Guide customers through the installation and updating of software and hardware.

Technical Support Representative Job Listings

Pay by Experience Level for Technical Support Representative

Pay by Experience for a Technical Support Representative has a positive trend. An entry-level Technical Support Representative with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 137 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $37,000 based on 70 salaries. An experienced Technical Support Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $40,000 based on 35 salaries. A Technical Support Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $42,000 based on 6 salaries.

Technical Support Representative Reviews

Q: What is it like working as a Technical Support Representative at Cox Communications, Inc.?

Technical Support Representative in Phoenix, Arizona:
"Going Nowhere."
Pros: Customers
Cons: No transparency they treat you like a robot.

Technical Support Representative in Norwalk:
"Supporting e-commerce procurement database."
Pros: There are no metrics to meet like you would face at a call center. This is a huge relief and makes the job very stress free. Collaboration and teamwork is amazing, There are snacks always available for us in the kitchen. Unlimited PTO. You have the time you need while working to stop and think and breathe as long as you need with no one coming and questioning why your statistics are down.
Cons: The commute is a 1:30 - 1:45 drive from home. The position is very specific in that who and what we support is specified industry and there is one product for them all. This means that the issues are the same and tasks are the same so you will not reallt face an issue that really takes advanced troubleshooting.

Technical Support Representative in San Diego:
"Cloud 9 Technical Support."
Pros: Opportunity to excel if you're willing to work super hard and you can learn fast. Fellow employees are really cool, new management strives to do their best it seems. The virtual server environment is a success for the most part as long as client expectations are kept at a realistic level by sales. They are willing to pay for some certs and give you a pay raise upon completion of certs.
Cons: Irritated clients because their expectations were set high and some of the servers are not up to par in the shared environment. Unclear path of promotion, lack of on the job training. Fast paced, sometimes chaotic environment paired with almost no down time.

Technical Support Representative in Newport Beach:
"Ask 5 Important Questions In The Interview."
I had to fill the position of a person with 30 years experience. So I asked these questions. 1. Who is a perfect candidate for the position? 2. What will my 1st day, week, month and year look like in this job? 3. Why was the position opened? 4. Does the manager interviewing you correct your wrong answers politely so you know there is room for error. You.

Technical Support Representative in Tampa:
"I could do better."
Pros: Helping others.
Cons: No room to move up in the company.

Key Stats for Technical Support Representative

Gender

Female
38 %
Male
62 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 85 votes.
Less than 1 year
5%
1-4 years
53%
5-9 years
24%
10-19 years
14%
20 years or more
4%

Experience Affects Technical Support Representative Salaries

Late-Career
▲16%

Experienced
▲10%

Mid-Career
▲2%

National Average
$36,000

Entry-Level
▼5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 85 votes.

Gender

Female
38 %
Male
62 %

Years of Experience

Less than 1 year
5%
1-4 years
53%
5-9 years
24%
10-19 years
14%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 72%
vision benefits
Vision: 65%
no benefits
None: 20%