$15.61
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$1,179

Profit Sharing

$1,965

Commission

$3,750

A Technical Support Representative with Information Technology (IT) Support skills earns an average wage of $15.88 per hour. Most people with this job move on to other positions after 20 years in this field.

$30,533 - $63,049
$31K
$43K
$63K
MEDIAN: $43,039
10%
50%
90%

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$10.87 - $22.15
$11
$16
$22
MEDIAN: $15.61
10%
50%
90%

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$0$63K
Salary $30,533 - $63,049
Bonus $76.03 - $4,978
Profit Sharing $0.00 - $28,367
Commission $3,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,148 - $58,798
  • Country: United States
  • Currency: USD
  • Updated: 17 Sep 2018
  • Individuals Reporting: 124
Hourly Data $0$31
Hourly Rate $10.87 - $22.15
Hourly Tips $0.00
Overtime $14.93 - $31.43
Annual Data $0$58K
Bonus $76.03 - $4,978
Commission $3,750
Profit Sharing $0.00 - $28,367
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,148 - $58,798
  • Country: United States
  • Currency: USD
  • Updated: 17 Sep 2018
  • Individuals Reporting: 170

Job Description for Technical Support Representative

Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Technical support representatives can vary in location, but many work in call centers. Those who take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. Other technical support representatives not in call centers may visit the customer directly or communicate via chat or e-mail to troubleshoot specific problems. Technical supports representatives are concerned with two important tasks: excellent customer service and problem solving. They should be polite and helpful in dealing with all clients and must be able to communicate with them effectively to solve each technical issue. Technical support representatives of the call center variety must also be able to type while speaking to the customer in order to document the interaction.

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Technical Support Representative Tasks

  • Help customers identify and resolve problems with products by phone, through e-mail, or in person.
  • Escalate complex problems to appropriate staff member or department.
  • Guide customers through the installation and updating of software and hardware.

Technical Support Representative Job Listings

Pay by Experience Level for Technical Support Representative

Pay by Experience for a Technical Support Representative has a positive trend. An entry-level Technical Support Representative with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 118 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 54 salaries. An experienced Technical Support Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $51,000 based on 27 salaries. A Technical Support Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $49,000 based on 5 salaries.

Key Stats for Technical Support Representative

Gender

Female
29 %
Male
71 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 55 votes.
Less than 1 year
5%
1-4 years
55%
5-9 years
21%
10-19 years
15%
20 years or more
3%

Experience Affects Technical Support Representative Salaries

Experienced
▲37%

Late-Career
▲31%

Mid-Career
▲8%

National Average
$37,000

Entry-Level
▼4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 55 votes.

Gender

Female
29 %
Male
71 %

Years of Experience

Less than 1 year
5%
1-4 years
55%
5-9 years
21%
10-19 years
15%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 73%
vision benefits
Vision: 67%
no benefits
None: 20%