Average Early-Career Technical Support Specialist with Phone Support Skills Hourly Pay

$16.84
Avg. Hourly RateShow Salary
$1,521
Bonus
$3,650
Commission
$1,965
Profit Sharing
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The average hourly pay for an Early-Career Technical Support Specialist with Phone Support skills is $16.84.
10%
$12.69
MEDIAN
$16.84
90%
$23.09
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United States (change)
Hourly Rate
$13 - $23
Bonus
$207 - $5,186
Profit Sharing
$610 - $7,213
Commission
$1,474 - $20,347
Total Pay
$29,273 - $59,083
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Job Description for Technical Support Specialist

Technical Support Specialist Tasks
  • Provide information systems technical support for routine customer issues.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Identify problems with information technology system operations and provide potential workarounds.

Technical Support Specialist Job Listings

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Popular Skills for Technical Support Specialist

Skills in Customer Service, Troubleshooting, Technical Services, Help Desk / Desktop Support (Tier 2) and Information Technology (IT) Support are correlated to pay that is above average.

Pay by Experience Level for Technical Support Specialist

An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.32 based on 45 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $20.39 based on 193 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $20.99 based on 186 salaries. In their late career (20 years and higher), employees earn an average total compensation of $22.
Employees with Technical Support Specialist in their job title in San Diego, California earn an average of 24.7% more than the national average. These job titles also find higher than average salaries in New York, New York (20.8% more) and Houston, Texas (6.9% more). The lowest salaries can be found in Phoenix, Arizona (10.7% less), Orlando, Florida (7.2% less) and Chicago, Illinois (5.4% less).

Years of Experience

This data is based on 483 survey responses.
Entry Level
9.3%
Mid Career
40.0%
Experienced
38.5%
Late Career
12.2%