The average hourly pay for a Technical Support Specialist with Phone Support skills is $18.17.
Technical Support Specialist by
Tell us about your job and pay factors like skills and education Find your market worth with a report tailored to you Negotiate your pay with confidence
What Do Technical Support Specialists Do?
A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused …Read more
Technical Support Specialist Tasks
- Identify problems with information technology system operations and provide potential workarounds.
- Raise information, bug and feature requests to the development team or senior support specialists.
- Provide information systems technical support for routine customer issues.
Popular Employer Salaries for Technical Support Specialist
The top respondents for the job title Technical Support Specialist are from the companies Verizon Wireless, Apple Computer, Inc and Asurion Insurance Services, Inc. Reported salaries are highest at Verizon Wireless where the average pay is $18.83. Other companies that offer high salaries for this role include Apple Computer, Inc and T-Mobile, Inc., earning around $18.66 and $18.35, respectively. Convergys Corporation pays the lowest at around $12.00. AT&T Mobility LLC and Comcast Cable, Inc. also pay on the lower end of the scale, paying $16.70 and $16.80, respectively.
Explore the most common career paths for Technical Support Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
to research other job paths.
Technical Support Specialist
Technical Support Manager
Somewhat common (8 - 20%)
Technical Support Specialist Job Listings
What Are Popular Skills for Technical Support Specialists?
Skills in Troubleshooting, Customer Service, Technical Services, Help Desk / Desktop Support (Tier 2) and Information Technology (IT) Support are correlated to pay that is above average.
What is the Pay by Experience Level for Technical Support Specialists?
An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.32 based on 44 salaries. An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation of $16.88 based on 426 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $20.67 based on 150 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $21.37 based on 169 salaries. In their late career (20 years and higher), employees earn an average total compensation of $23.
Pay Difference by Location
Employees with Technical Support Specialist in their job title in New York, New York earn an average of 39.0% more than the national average. These job titles also find higher than average salaries in Dallas, Texas (29.8% more) and Seattle, Washington (23.8% more). The lowest salaries can be found in Austin, Texas (3.7% less) and Houston, Texas (0.9% less).
Years of Experience
This data is based on 839 survey responses.