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Average Technical Support Specialist with Phone Support Skills Hourly Pay

$18.17
Avg. Hourly RateShow Salary
$1,944
Bonus
$6,000
Commission
$2,000
Profit Sharing
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The average hourly pay for a Technical Support Specialist with Phone Support skills is $18.17.
10%
$13.12
MEDIAN
$18.17
90%
$26.57
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Hourly Rate
$13 - $27
Bonus
$395 - $6,497
Profit Sharing
$617 - $4,984
Commission
$1,000 - $20,000
Total Pay
$30,215 - $66,712
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What Do Technical Support Specialists Do?

Technical Support Specialist Tasks
  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.
The top respondents for the job title Technical Support Specialist are from the companies Verizon Wireless, Apple Computer, Inc and Asurion Insurance Services, Inc. Reported salaries are highest at Verizon Wireless where the average pay is $18.83. Other companies that offer high salaries for this role include Apple Computer, Inc and T-Mobile, Inc., earning around $18.66 and $18.35, respectively. Convergys Corporation pays the lowest at around $12.00. AT&T Mobility LLC and Comcast Cable, Inc. also pay on the lower end of the scale, paying $16.70 and $16.80, respectively.

Career Paths

Explore the most common career paths for Technical Support Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Technical Support Specialist
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Technical Support Specialist Job Listings

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What Are Popular Skills for Technical Support Specialists?

Skills in Troubleshooting, Customer Service, Technical Services, Help Desk / Desktop Support (Tier 2) and Information Technology (IT) Support are correlated to pay that is above average.

What is the Pay by Experience Level for Technical Support Specialists?

An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.32 based on 44 salaries. An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation of $16.88 based on 426 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $20.67 based on 150 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $21.37 based on 169 salaries. In their late career (20 years and higher), employees earn an average total compensation of $23.
Employees with Technical Support Specialist in their job title in New York, New York earn an average of 39.0% more than the national average. These job titles also find higher than average salaries in Dallas, Texas (29.8% more) and Seattle, Washington (23.8% more). The lowest salaries can be found in Austin, Texas (3.7% less) and Houston, Texas (0.9% less).

Years of Experience

This data is based on 839 survey responses.
Entry Level
5.2%
Early Career
50.8%
Mid Career
17.9%
Experienced
20.1%
Late Career
6.0%