Average Technical Support Specialist with Phone Support Skills Hourly Pay

$17.94
Avg. Hourly RateShow Salary
$1,666
Bonus
$2,500
Commission
$1,960
Profit Sharing
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The average hourly pay for a Technical Support Specialist with Phone Support skills is $17.94.
10%
$12.74
10%
$17.94
50%
$25.80
90%
90%
MEDIAN $17.94
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United States (change)
Hourly Rate
$13 - $26
Bonus
$198 - $5,566
Profit Sharing
$0 - $6,745
Commission
$1,000 - $20,000
Total Pay
$29,870 - $65,275

Your Market Worth Over Time

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Job Description for Technical Support Specialist

Technical Support Specialist Tasks
  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.
The top respondents for the job title Technical Support Specialist are from the companies Verizon Wireless, Apple Computer, Inc and AT&T Mobility LLC. Reported salaries are highest at Verizon Wireless where the average pay is $18.83. Other companies that offer high salaries for this role include T-Mobile, Inc. and Apple Computer, Inc, earning around $18.35 and $17.32, respectively. Convergys Corporation pays the lowest at around $12.00. AT&T Mobility LLC and Asurion Insurance Services, Inc also pay on the lower end of the scale, paying $15.27 and $16.56, respectively.

Technical Support Specialist Job Listings

Popular Skills for Technical Support Specialist

Skills in Troubleshooting, Technical Services, Help Desk / Desktop Support (Tier 2) and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Customer Service.

Pay by Experience Level for Technical Support Specialist

An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.96 based on 191 salaries. An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation of $16.60 based on 545 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $19.60 based on 252 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $20.84 based on 197 salaries. In their late career (20 years and higher), employees earn an average total compensation of $23.
Employees with Technical Support Specialist in their job title in New York, New York earn an average of 60.8% more than the national average. These job titles also find higher than average salaries in Dallas, Texas (22.6% more) and Minneapolis, Minnesota (13.1% more). The lowest salaries can be found in Chicago, Illinois (11.2% less), Austin, Texas (6.7% less) and Atlanta, Georgia (5.2% less).

Years of Experience

This data is based on 1,239 survey responses.
Entry Level
15.4%
Early Career
44.0%
Mid Career
20.3%
Experienced
15.9%
Late Career
4.4%