The average salary for an Early-Career Technical Support Specialist is $46,737.
Technical Support Specialist by
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What Do Technical Support Specialists Do?
A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused …Read more
Technical Support Specialist Tasks
- Identify problems with information technology system operations and provide potential workarounds.
- Raise information, bug and feature requests to the development team or senior support specialists.
- Provide information systems technical support for routine customer issues.
Popular Employer Salaries for Technical Support Specialist
The top respondents for the job title Technical Support Specialist are from the companies Apple Computer, Inc, Alarm.Com Inc and Amazon.com Inc. Reported salaries are highest at Amazon.com Inc where the average pay is $71,796. Other companies that offer high salaries for this role include Autodesk, Inc. and AT&T Inc., earning around $66,370 and $50,000, respectively. Verizon Wireless pays the lowest at around $37,215. Apple Computer, Inc and Smartsheet also pay on the lower end of the scale, paying $38,756 and $47,000, respectively.
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Technical Support Specialist
Technical Support Manager
Somewhat common (8 - 20%)
Technical Support Specialist Job Listings
What Are Popular Skills for Technical Support Specialists?
Skills in Technical Services are correlated to pay that is above average. Skills that pay less than market rate include Information Technology (IT) Support, Help Desk / Desktop Support (Tier 2), Customer Service and Troubleshooting.
What is the Pay by Experience Level for Technical Support Specialists?
An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $43,696 based on 253 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $53,180 based on 1,191 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $59,407 based on 1,056 salaries. In their late career (20 years and higher), employees earn an average total compensation of $68,809.
Pay Difference by Location
Employees with Technical Support Specialist in their job title in San Francisco, California earn an average of 35.6% more than the national average. These job titles also find higher than average salaries in New York, New York (17.0% more) and Portland, Oregon (11.0% more). The lowest salaries can be found in Austin, Texas (6.0% less) and Chicago, Illinois (0.8% less).
Years of Experience
This data is based on 3,040 survey responses.