The average hourly pay for an Early-Career Technical Support Specialist with Help Desk / Desktop Support (Tier 2) skills is $18.51.
Technical Support Specialist by
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What Do Technical Support Specialists Do?
A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused …Read more
Technical Support Specialist Tasks
- Identify problems with information technology system operations and provide potential workarounds.
- Raise information, bug and feature requests to the development team or senior support specialists.
- Provide information systems technical support for routine customer issues.
Technical Support Specialist Job Listings
What Are Popular Skills for Technical Support Specialists?
Skills that pay less than market rate include Information Technology (IT) Support, Phone Support, Technical Services, Troubleshooting and Customer Service.
What is the Pay by Experience Level for Technical Support Specialists?
An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.69 based on 16 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $21.15 based on 290 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $22.33 based on 263 salaries. In their late career (20 years and higher), employees earn an average total compensation of $26.
Pay Difference by Location
Employees with Technical Support Specialist in their job title in New York, New York earn an average of 43.2% more than the national average. These job titles also find higher than average salaries in Atlanta, Georgia (40.5% more) and Seattle, Washington (21.6% more). The lowest salaries can be found in Phoenix, Arizona (0.3% less).
Years of Experience
This data is based on 651 survey responses.