Average Early-Career Technical Support Specialist with Help Desk / Desktop Support (Tier 2) Skills Hourly Pay

$18.51
Avg. Hourly RateShow Salary
$1,669
Bonus
$2,750
Commission
$1,008
Profit Sharing
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The average hourly pay for an Early-Career Technical Support Specialist with Help Desk / Desktop Support (Tier 2) skills is $18.51.
10%
$13.64
MEDIAN
$18.51
90%
$24.84
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United States (change)
Hourly Rate
$14 - $25
Bonus
$195 - $4,970
Profit Sharing
$0 - $6,821
Commission
$0 - $2,750
Total Pay
$30,876 - $59,057
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What Do Technical Support Specialists Do?

Technical Support Specialist Tasks
  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Technical Support Specialist Job Listings

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What Are Popular Skills for Technical Support Specialists?

Skills that pay less than market rate include Information Technology (IT) Support, Phone Support, Technical Services, Troubleshooting and Customer Service.

What is the Pay by Experience Level for Technical Support Specialists?

An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.69 based on 16 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $21.15 based on 290 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $22.33 based on 263 salaries. In their late career (20 years and higher), employees earn an average total compensation of $26.
Employees with Technical Support Specialist in their job title in New York, New York earn an average of 43.2% more than the national average. These job titles also find higher than average salaries in Atlanta, Georgia (40.5% more) and Seattle, Washington (21.6% more). The lowest salaries can be found in Phoenix, Arizona (0.3% less).

Years of Experience

This data is based on 651 survey responses.
Entry Level
2.5%
Mid Career
44.5%
Experienced
40.4%
Late Career
12.6%