Average Experienced Technical Support Specialist with Help Desk / Desktop Support (Tier 2) Skills Salary in New York, New York

$68,000
Avg. SalaryShow Hourly Rate
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The average salary for an Experienced Technical Support Specialist with Help Desk / Desktop Support (Tier 2) skills in New York, New York is $68,000.
25%
$56k
MEDIAN
$68k
75%
$84k
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United States (change)
Salary
$56k - $84k
Total Pay
$52k - $82k

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Job Description for Technical Support Specialist

Technical Support Specialist Tasks
  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Technical Support Specialist Job Listings

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Popular Skills for Technical Support Specialist

Skills in Troubleshooting and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Phone Support and Customer Service.

Pay by Experience Level for Technical Support Specialist

An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $57,851 based on 24 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $53,000 based on 6 salaries.

Pay Difference by Location

Learn more about cost of living by city.
Employees with .NET Software Developer / Programmer in these locations earn less than the national average. The lowest salaries can be found in San Antonio, Texas (27.7% less), Seattle, Washington (24.5% less) and Dallas, Texas (21.4% less).

Years of Experience

This data is based on 30 survey responses.
Early Career
80.0%
Mid Career
20.0%