Average Technical Support Specialist with Help Desk / Desktop Support (Tier 2) Skills Salary in New York, New York

$58,865
Avg. SalaryShow Hourly Rate
$3,000
Bonus
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The average salary for a Technical Support Specialist with Help Desk / Desktop Support (Tier 2) skills in New York, New York is $58,865.
10%
$37k
MEDIAN
$59k
90%
$82k
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United States (change)
Salary
$37k - $82k
Bonus
$1k - $6k
Total Pay
$33k - $82k

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Job Description for Technical Support Specialist

Technical Support Specialist Tasks
  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Technical Support Specialist Job Listings

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Popular Skills for Technical Support Specialist

Skills in Troubleshooting, Technical Services, Information Technology (IT) Support and Phone Support are correlated to pay that is above average. Skills that pay less than market rate include Customer Service.

Pay by Experience Level for Technical Support Specialist

An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $57,851 based on 24 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $54,000 based on 6 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $68,000 based on 7 salaries.
Employees with Technical Support Specialist in their job title in San Francisco, California earn an average of 4.4% more than the national average. These job titles also find higher than average salaries in Denver, Colorado (0.1% more). The lowest salaries can be found in Phoenix, Arizona (37.2% less), Austin, Texas (26.2% less) and Seattle, Washington (14.3% less).

Years of Experience

This data is based on 37 survey responses.
Early Career
64.9%
Mid Career
16.2%
Experienced
18.9%