The average salary for a Technical Support Specialist with Help Desk / Desktop Support (Tier 2) skills in Cleveland, Ohio is $41,593.
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$31k - $81k
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Job Description for Technical Support Specialist
A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused …Read more
Technical Support Specialist Tasks
- Identify problems with information technology system operations and provide potential workarounds.
- Raise information, bug and feature requests to the development team or senior support specialists.
- Provide information systems technical support for routine customer issues.
Technical Support Specialist Job Listings
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Popular Skills for Technical Support Specialist
Computer Hardware Technician
Skills in Troubleshooting and Technical Services are correlated to pay that is above average. Skills that pay less than market rate include Computer Hardware Technician, Information Technology (IT) Support and Customer Service.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Specialist in their job title in San Francisco, California earn an average of 47.8% more than the national average. These job titles also find higher than average salaries in Denver, Colorado (41.7% more) and New York, New York (41.5% more).
Years of Experience
This data is based on 7 survey responses.
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