R123,870
Avg. Salary
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The average pay for a Call Center and Customer Service Executive is R123,870 per year. Most people with this job move on to other positions after 10 years in this career.

R60,820 - R206,142
R61K
R120K
R210K
MEDIAN: R123,870
10%
50%
90%
R0R257K
Salary R60,820 - R206,142
Bonus R8,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
R71,007 - R257,847
  • Country: South Africa
  • Currency: ZAR
  • Updated: 22 Sep 2018
  • Individuals Reporting: 31

Job Description for Call Center and Customer Service Executive

Call center customer service executives hold high-level, problem-solving positions in fast-paced work environments; they must have strong communication skills and the ability to think quickly and creatively to solve consumers' problems in a professional manner. These executives are responsible for enacting their companies' standards while providing exemplary service to consumers, and many may telecommute or work solely in offices.

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Call Center and Customer Service Executive Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

Call Center and Customer Service Executive Pay By Employer

$0$44K

$31,130

Call Center and Customer Service Executive Job Listings

Pay Difference by Location

National Average: R132,547

Larger city markers indicate a job is popular in that location.

Call Center and Customer Service Executive Reviews

Q: What is it like working as a Call Center and Customer Service Executive?

Call Center and Customer Service Executive in Phalaborwa:
"It's a good thing that I really enjoy and love at once as I am the one who takes the company to the next height."
Pros: I like putting the company on the map and help people with their inquiries at all times.
Cons: The least is that when I meet the angry customers who calls in with their bad moods and insult me.

Call Center and Customer Service Executive in Johannesburg:
"Love interacting with people."
Pros: Culture.
Cons: Hours.

Key Stats for Call Center and Customer Service Executive

Gender

Female
45 %
Male
55 %
Less than 1 year
6%
1-4 years
59%
5-9 years
19%
10-19 years
16%

Experience Affects Call Center and Customer Service Executive Salaries

▲18%

National Average
R133,000

▼9%

Gender

Female
45 %
Male
55 %

Years of Experience

Less than 1 year
6%
1-4 years
59%
5-9 years
19%
10-19 years
16%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 29%