The average salary for a Technical Support Manager in South Africa is R430,847.
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R163k - R690k
R5k - R54k
R12k - R44k
R0 - R17k
R122k - R723k
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Job Description for Technical Support Manager
Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital. Strong computer skills, leadership traits, and technical accreditations are a must for technical support managers, as is an ability to troubl…Read more
Technical Support Manager Tasks
- Perform analyses, create reports, and implement emergency plans.
- Participate in root cause analysis and communicate findings to customers.
- Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
- Oversee daily operations, including schedules, escalations, and reporting.
- Maintain performance metrics and survey targets for quality service delivery.
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Popular Skills for Technical Support Manager
Skills in Microsoft Office and Customer Service are correlated to pay that is above average. Skills that pay less than market rate include Customer Relationship Management (CRM), Information Technology (IT) Support and People Management.
Pay by Experience Level for Technical Support Manager
An early career Technical Support Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of R259,705 based on 36 salaries. A mid-career Technical Support Manager with 5-9 years of experience earns an average total compensation of R456,886 based on 48 salaries. An experienced Technical Support Manager with 10-19 years of experience earns an average total compensation of R470,857 based on 65 salaries. In their late career (20 years and higher), employees earn an average total compensation of R431,193.
Years of Experience
This data is based on 167 survey responses.
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