Call Center Agent Salary

A Call Center Agent earns an average wage of $12.15 per hour. People in this job generally don't have more than 20 years' experience.

$20,299 - $42,753
$20K
$30K
$43K
MEDIAN: $30,456
10%
50%
90%

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$9.29 - $16.51
$9
$12
$17
MEDIAN: $12.15
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$20,299 - $42,753  
   
Bonus
$97.59 - $5,207  
Profit Sharing
$1,017  
Commission
$500 - $25,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,837 - $37,277  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 69
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.29 - $16.51  
   
Overtime
$2.94 - $25.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$97.59 - $5,207  
   
Commission
$500 - $25,000  
Profit Sharing
$1,017  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,837 - $37,277  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 462

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Call Center Agent

Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on additional duties, such as sales and retention.

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Call Center Agent Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Common Career Paths for Call Center Agent


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Call Center Representative Job Listings

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Popular Skills for Call Center Agent

Pay by Experience Level for Call Center Agent

Pay by Experience for a Call Center Agent has a positive trend. An entry-level Call Center Agent with less than 5 years of experience can expect to earn an average total compensation of $26,000 based on 412 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Agent with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $29,000 based on 120 salaries. An experienced Call Center Agent which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $31,000 based on 63 salaries. A Call Center Agent with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $35,000 based on 13 salaries.

Pay Difference by Location

National Average: $26,705

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Call Center Agent

Gender

Female
69 %
Male
31 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 61 votes.
Less than 1 year
9%
1-4 years
60%
5-9 years
18%
10-19 years
11%
20 years or more
2%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Agent Salaries

Late-Career
▲33%

▲15%

▲9%

National Average
$27,000

▼4%

Skills That Affect Call Center Agent Salaries

Call Center
▲9%


Spanish Language
▲1%

Customer Service Metrics
▲1%

National Average
$27,000


▼1%

▼2%


Microsoft Word
▼3%

Computer Service
▼14%

Data Entry
▼14%

Phone Support
▼18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 61 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
9%
1-4 years
60%
5-9 years
18%
10-19 years
11%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 58%
vision benefits
Vision: 49%
no benefits
None: 29%