Call Center Agent Salary (United States)

A Call Center Agent earns an average wage of $12.09 per hour. People in this job generally don't have more than 20 years' experience.
Call Center Agent Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$20,222 - $41,658
(Median)
20K
28K
35K
42K
MEDIAN: $27,502
10%
50%
75%
90%
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Call Center Agent Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.05 - $17.12
(Median)
9
12
14
17
MEDIAN: $12.00
10%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14K$28K$42K
Salary
$20,222 - $41,658  
   
Bonus
$0.00 - $5,051  
Commission
$305.21 - $9,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,396 - $37,194  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 240
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.05 - $17.12  
   
Overtime
$13.07 - $25.73  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $5,051  
   
Commission
$305.21 - $9,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,396 - $37,194  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 240
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Job Description for Call Center Agent

Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on additional duties, such as sales and retention.
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Call Center Agent Tasks
  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Investigate and follow up on customer problems.
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.

Call Center Agent Job Listings

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Pay by Experience Level for Call Center Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Nashville
up arrow 24%
Las Vegas
up arrow 5%
Chicago
up arrow 4%
National Average
$26,000
Dallas
up arrow 1%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Call Center Agent Salaries

Late-Career
up arrow 24%
Experienced
up arrow 23%
Mid-Career
up arrow 11%
National Average
$26,000
Entry-Level
up arrow 4%

Skills That Affect Call Center Agent Salaries

Customer Service
up arrow 3%
Typing
up arrow 1%
National Average
$26,000
Sales
up arrow 19%
Oral / Verbal Communication
up arrow 19%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 41 votes.

Gender

Female
66%
female alumni
 
Male
34%
male alumni

Years of Experience

Less than 1 year
10%
1-4 years
54%
5-9 years
21%
10-19 years
13%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 64% dental benefits Dental: 55%
vision benefits Vision: 43% employee benefits None: 32%
Find Out Exactly What You Should Be Paid
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