Call Center Agent Salary

The average rate for a Call Center Agent is $12.01 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career. A skill in Call Center is associated with high pay for this job.

$19,738 - $41,645
(Median)
$20K
$28K
$42K
MEDIAN: $28,407
10%
50%
90%

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$9.02 - $17.01
(Median)
$9
$12
$17
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14K$28K$42K
Salary
$19,738 - $41,645  
   
Bonus
$0.00 - $4,956  
Commission
$-0.50 - $19,392  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,092 - $37,301  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 62
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.02 - $17.01  
   
Overtime
$12.11 - $25.64  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $4,956  
   
Commission
$-0.50 - $19,392  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,092 - $37,301  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 403

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Job Description for Call Center Agent

Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on additional duties, such as sales and retention.

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Call Center Agent Tasks

  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Investigate and follow up on customer problems.
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.

Call Center Representative Job Listings

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Popular Skills for Call Center Agent

Pay by Experience Level for Call Center Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

United States (change)

Experience Affects Call Center Agent Salaries

Late-Career
up arrow 30%

Experienced
up arrow 25%


National Average
$26,000


Skills That Affect Call Center Agent Salaries

Call Center
up arrow 20%

Oral / Verbal Communication
up arrow 3%

Customer Service
0%

National Average
$26,000

Typing
up arrow 1%

Sales
up arrow 4%

Computer Service
up arrow 12%

Data Entry
up arrow 12%

Phone Support
up arrow 18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 65 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
10%
1-4 years
56%
5-9 years
19%
10-19 years
12%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 66% dental benefits Dental: 56%
vision benefits Vision: 46% employee benefits None: 30%