Call Center Agent Salary

The average rate for a Call Center Agent is $12.02 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career. A skill in Call Center is associated with high pay for this job.

$18,588 - $39,631
(Median)
$19K
$29K
$40K
MEDIAN: $28,818
10%
50%
90%

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$9.10 - $16.64
(Median)
$9
$12
$17
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Salary
$18,588 - $39,631  
   
Bonus
$0.00 - $5,083  
Profit Sharing
$1,100  
Commission
$304.10 - $13,809  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,231 - $36,612  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 95
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.10 - $16.64  
   
Overtime
$10.07 - $25.75  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $5,083  
   
Commission
$304.10 - $13,809  
Profit Sharing
$1,100  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,231 - $36,612  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 581
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Job Description for Call Center Agent

Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on additional duties, such as sales and retention.

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Call Center Agent Tasks

  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Investigate and follow up on customer problems.
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.

Common Career Paths for Call Center Agent


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Call Center Representative Job Listings

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Popular Skills for Call Center Agent

Pay by Experience Level for Call Center Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

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Experience Affects Call Center Agent Salaries

Late-Career
up arrow 28%



National Average
$26,000


Skills That Affect Call Center Agent Salaries

Call Center
up arrow 11%

Spanish Language
up arrow 3%

Customer Service
0%

National Average
$26,000

Typing
up arrow 1%

Sales
up arrow 1%

Oral / Verbal Communication
up arrow 2%

Computer Service
up arrow 13%

Data Entry
up arrow 13%

Phone Support
up arrow 17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 78 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
9%
1-4 years
58%
5-9 years
19%
10-19 years
11%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 57%
medical benefits
Vision: 46%
dental benefits
None: 28%
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