A Call Center Agent earns an average wage of $12.00 per hour. Experience has a moderate effect on income for this job. People in this job generally don't have more than 20 years' experience. A skill in Customer Service is associated with high pay for this job.
Call Center Agent Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12,164 - $44,385
(Median)
12K
21K
39K
44K
MEDIAN: $24,159
10%
25%
75%
90%
Add this chart to your site
Call Center Agent Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.79 - $17.17
(Median)
8
12
15
17
MEDIAN: $12.00
10%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$12,164 - $44,385  
   
Bonus
$0.00 - $3,091  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,730 - $37,072  
PayScale
Country: United States | Currency: USD | Updated: 20 Apr 2014 | Individuals Reporting: 129
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$8.79 - $17.17  
   
Overtime
$12.44 - $26.20  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $3,091  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,730 - $37,072  
PayScale
Country: United States | Currency: USD | Updated: 20 Apr 2014 | Individuals Reporting: 129
Is Call Center Agent your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:

Call Center Agent Job Listings

Search for more jobs:
job title / company
location
Job Description for Call Center Agent
Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on additional duties, such as sales and retention.
Read More...
Call Center Agent Tasks
  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Investigate and follow up on customer problems.
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
Related Job Salaries

Experience Affects Call Center Agent Salaries

Experienced
up arrow 29%
Mid-Career
up arrow 7%
National Average
$26,000
Entry-Level
up arrow 5%

Skills That Affect Call Center Agent Salaries

National Average
$26,000
Sales
up arrow 14%
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 24 votes.
Gender
Female
67%
female alumni
 
Male
33%
male alumni
Years of Experience
Less than 1 year
10%
1-4 years
53%
5-9 years
22%
10-19 years
12%
20 years or more
3%
Common Health Benefits
medical benefits Medical: 62% dental benefits Dental: 58%
vision benefits Vision: 41% employee benefits None: 33%
Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -