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Call Center Agent Salary (United States)

A Call Center Agent earns an average wage of $12.02 per hour. People in this job generally don't have more than 20 years' experience.
Call Center Agent Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$19,638 - $44,019
(Median)
20K
24K
29K
35K
44K
MEDIAN: $28,973
10%
25%
50%
75%
90%
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Call Center Agent Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.00 - $17.10
(Median)
9
12
14
17
MEDIAN: $12.00
10%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$19,638 - $44,019  
   
Bonus
$0.00 - $5,042  
Commission
$-0.50 - $19,574  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,126 - $37,542  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 47
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.00 - $17.10  
   
Overtime
$12.92 - $25.93  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $5,042  
   
Commission
$-0.50 - $19,574  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,126 - $37,542  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 307
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Location:
Years in Field/Career:
Location:
Years in Field/Career:
United States (change)

Job Description for Call Center Agent

Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on additional duties, such as sales and retention.
Read More...
Call Center Agent Tasks
  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Investigate and follow up on customer problems.
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.

Call Center Representative Job Listings

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Popular Skills for Call Center Agent

Pay by Experience Level for Call Center Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Nashville
up arrow 25%
Phoenix
up arrow 13%
Orlando
up arrow 3%
Las Vegas
up arrow 2%
Chicago
up arrow 2%
National Average
$26,000
Dallas
up arrow 1%
Miami
up arrow 2%
Atlanta
up arrow 4%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Call Center Agent Salaries

Late-Career
up arrow 27%
Experienced
up arrow 24%
Mid-Career
up arrow 14%
National Average
$26,000

Skills That Affect Call Center Agent Salaries

Customer Service
0%
National Average
$26,000
Oral / Verbal Communication
up arrow 6%
Sales
up arrow 12%
Computer Service
up arrow 12%
Phone Support
up arrow 18%
Typing
up arrow 24%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 54 votes.

Gender

Female
69%
female alumni
 
Male
31%
male alumni

Years of Experience

Less than 1 year
10%
1-4 years
55%
5-9 years
20%
10-19 years
13%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 65% dental benefits Dental: 56%
vision benefits Vision: 46% employee benefits None: 31%